I have only noticed this in my TV Show section. Within a TV show, Plex sometimes does not match the episodes of the show, even if the TVDB has them labeled. I have restarted the server, removed and replaced the files, made certain they are labeled like all the others but this still happens. It happens with multiple shows and occasionally remedies itself, but not often. This Plex Media server is running on Mac OS X 10.10.2 Yosemite.
If you look at the tvdb log in the PMS plugin logs folder does it show 404 errors ?
I’m having this issue as well. There is a 404 error in the log file under the PMS plugin logs folder.
Also seeing this. On Mac…
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 1065, in _update
agent.update(obj, media, lang, **kwargs)
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/TheTVDB.bundle/Contents/Code/__init__.py", line 536, in update
zip_data = GetResultFromNetwork(zip_url)
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/TheTVDB.bundle/Contents/Code/__init__.py", line 78, in GetResultFromNetwork
result = result.content
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 263, in content
return self.__str__()
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 241, in __str__
self.load()
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 181, in load
f = self._opener.open(req, timeout=self._timeout)
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 444, in open
response = meth(req, response)
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 557, in http_response
'http', request, response, code, msg, hdrs)
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 482, in error
return self._call_chain(*args)
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 416, in _call_chain
result = func(*args)
File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 565, in http_error_default
raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 404: Not Found```Having same issue…put new episodes of expanse in…no matter how many times i repul the metadata the new episodes are either named episode # or the date it aired…old episodes keep pulling…no issues on themoviedb
@wettybrestside said:
Also seeing this. On Mac…File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/api/agentkit.py", line 1065, in _update agent.update(obj, media, lang, **kwargs) File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/TheTVDB.bundle/Contents/Code/__init__.py", line 536, in update zip_data = GetResultFromNetwork(zip_url) File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/TheTVDB.bundle/Contents/Code/__init__.py", line 78, in GetResultFromNetwork result = result.content File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 263, in content return self.__str__() File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 241, in __str__ self.load() File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 181, in load f = self._opener.open(req, timeout=self._timeout) File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 444, in open response = meth(req, response) File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 557, in http_response 'http', request, response, code, msg, hdrs) File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 482, in error return self._call_chain(*args) File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 416, in _call_chain result = func(*args) File "/Applications/Plex Media Server.app/Contents/Resources/Plug-ins-f46e7e6/Framework.bundle/Contents/Resources/Platforms/Shared/Libraries/urllib2_new.py", line 565, in http_error_default raise HTTPError(req.get_full_url(), code, msg, hdrs, fp) HTTPError: HTTP Error 404: Not Found```
The log file was on Linux Ubuntu machine had a similar message. It’s only happening with some of the episodes/shows. I had a show that was recently added and mismatched on plex. I didn’t realize it until now so I tried to correct it. Plex failed to grab any metadata, and I saw a similar message in my log file.
Yep, can confirm on Windows 10 as well. Noticed missing Metadata. Tried to fix mismatches.
Mostly get no search results, but other times I get results, but never correct.
Examples:
Big Bang - Works normal
Bones - Doesnt return Bones (has before)-Secrets of Bones, Star Trek, the Animated Series
Logs:
2016-02-16 23:45:57,688 (38fc) : INFO (agentkit:946) - Searching for matches for {‘openSubtitlesHash’: ‘71b0730cc5e00a1c’, ‘episode’: ‘10’, ‘episodic’: ‘1’, ‘show’: ‘Bones’, ‘season’: ‘11’, ‘filename’: ‘F%3A%5CTV%5CBones%5CSeason%2011%5CBones%20-%20S11E10%20-%20The%20Doom%20in%20the%20Boom%2Emp4’, ‘plexHash’: ‘**************’, ‘duration’: ‘2582847’, ‘id’: ‘931’}
2016-02-16 23:45:57,690 (38fc) : DEBUG (networking:166) - Requesting ‘http://127.0.0.1:32400/library/metadata/931/tree’
2016-02-16 23:45:57,884 (38fc) : INFO (logkit:16) - hitting search engines
2016-02-16 23:45:57,885 (38fc) : DEBUG (threadkit:234) - Starting a parallel task set named hitSearchEngines with 4 tasks
2016-02-16 23:45:58,009 (3060) : DEBUG (networking:161) - Fetching ‘http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=Bones+“thetvdb.com”+series+’ from the HTTP cache
2016-02-16 23:45:58,029 (38f0) : DEBUG (networking:161) - Fetching ‘http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=intitle:Bones+“thetvdb.com”+series+info+’ from the HTTP cache
2016-02-16 23:45:58,049 (38f4) : DEBUG (networking:161) - Fetching ‘http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=Bones+site:imdb.com+tv+’ from the HTTP cache
2016-02-16 23:45:58,068 (38e4) : DEBUG (networking:161) - Fetching ‘http://ajax.googleapis.com/ajax/services/search/web?v=1.0&rsz=large&q=Bones+site:thetvdb.com+’ from the HTTP cache
2016-02-16 23:45:58,752 (38fc) : DEBUG (threadkit:244) - Parallel task set hitSearchEngines ended
2016-02-16 23:45:58,753 (38fc) : DEBUG (threadkit:234) - Starting a parallel task set named loopResults with 32 tasks
…DELETE REPEATING LOGS>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
2016-02-16 23:45:59,595 (248c) : INFO (logkit:16) - Couldn’t find Series in TVDB XML: HTTP Error 404: Not Found
2016-02-16 23:45:59,596 (38fc) : DEBUG (threadkit:244) - Parallel task set loopResults ended
2016-02-16 23:45:59,596 (38fc) : INFO (logkit:16) - Searching for exact match with: Bones
2016-02-16 23:45:59,598 (38fc) : INFO (logkit:16) - Retrieving URL: http://thetvdb.plexapp.com/api/GetSeries.php?seriesname=Bones&language=en
2016-02-16 23:45:59,618 (38fc) : DEBUG (networking:166) - Requesting ‘http://thetvdb.plexapp.com/api/GetSeries.php?seriesname=Bones&language=en’
2016-02-16 23:45:59,655 (38fc) : ERROR (networking:217) - Error opening URL ‘http://thetvdb.plexapp.com/api/GetSeries.php?seriesname=Bones&language=en’
2016-02-16 23:45:59,655 (38fc) : INFO (logkit:16) - HTTPError()
2016-02-16 23:45:59,655 (38fc) : INFO (logkit:16) - Final result: MetadataSearchResult(lang=‘en’, thumb=None, score=68, year=‘2014’, id=‘278677’, name=‘Secrets of Bones’)
2016-02-16 23:45:59,657 (38fc) : INFO (logkit:16) - Final result: MetadataSearchResult(lang=‘en’, thumb=None, score=56, year=‘1973’, id=‘73566’, name=‘Star Trek: The Animated Series’)
2016-02-16 23:45:59,657 (38fc) : INFO (logkit:16) - Final result: MetadataSearchResult(lang=‘en’, thumb=None, score=49, year=‘1979’, id=‘80995’, name=‘National Geographic Documentaries’)
2016-02-16 23:45:59,660 (38fc) : DEBUG (runtime:88) - Sending packed state data (591 bytes)
2016-02-16 23:45:59,660 (38fc) : DEBUG (runtime:924) - Response: [200] str, 1324 bytes
/>!
having same problems with the beta new update pushed tonight did not fix. Repair install did not fix.
Glad I am not the only one.
OK. I guess this is a known issue from Plex. They just didn’t tell anyone except this one thread.
Any update on this? I can’t click the link you provided, it says I don’t have permission. So I’m not even sure what the actual issue is, all I know is my metadata isn’t working right. I am having an issue where Marvel’s Agent Carter metadata isn’t downloading.
@Ted_Sheckler said:
Any update on this? I can’t click the link you provided, it says I don’t have permission. So I’m not even sure what the actual issue is, all I know is my metadata isn’t working right. I am having an issue where Marvel’s Agent Carter metadata isn’t downloading.
I’m having the same problem, seems all the times are on the same day so might be an issue somewhere. Would love it if there was a main hub to check for updates (unless I missed the area)? Depressing to know that you can only find out if you have Plex Pass whether things are working or not.
Sorry guys. Basically it’s a cache issue. Here is the Plex post
Sorry you all are having trouble with TVDB. It looks like we have cached some bad data, so we are working with TVDB to try to mitigate this problem.
Hopefully in a few days, this will all be cleared up, but thanks for letting us know!
Since the other topic is for Plex Pass members only, figured I’d post the same message here.
It looks like everything has been resolved as of now with TheTVDB. I’m no longer having problems finding The Flash (2014), NCIS New Orleans, Marvel’s Agent Carter and so forth. :-bd
Not fixed on my end. The only way I can get metadata is manually searching using TVRage through the Movie Database agent.
