Plex not finding a movie

General Discussions
1

The movie I’m trying to get Plex to find is The Andromeda Strain, from 2008. I ripped it straight from DVD. But Plex refuses to find my movie in my library.

Is there some way to manually Add the movie? Or something similar? I am at my wits end. Normally Plex finds everything, but this movie, plex just outright refuses to say it’s there. no matter how many times I ask it to check the library.

Is there a setting I can change, or something?

Welcome to any and all suggestions.
Thank you in advance for your help

2

Mind sharing your specific file naming / folder structure?
Have you already checked if Plex might have mismatched the new file?

  • use case 1: by filtering for duplicates and then checking which files are associated to those
  • use case 2: by sorting your library by recently added to see if the latest addition might be that movie but mismatched?!
3

Litterally just named the movie “The Andromeda Strain (2008).mkv” And it’s in it’s own folder, which is named the exact same thing.

Yes, i’ve searched the whole library, and I usually watch the recently added movies to make sure it’s being added. Nothing but the last movie I added.

I’ve had this movie before, but time came to delete it for space. Now I have a bigger hard drive, so i decided to add it back.

4

Hmm… let’s try this:

  1. move the movie folder outside your library folder
  2. scan your library for updates and wait for it to complete
  3. empty trash / clean bundles
  4. return the movie folder to the library folder
  5. scan your library for updates

The steps in #3 might help to resolve some lockup where Plex still remembers you had deleted the file (e.g. from within Plex) and wants to avoid re-adding a file you wanted to ignore.

1 Like
5

Like how do I empty trash/clean bundles from plex? After all the time I’ve used plex, i’ve never done that. Sorry for my naivete

6
  1. Hover over the library in your main navigation and click ⋮ > Manage Library > Empty Trash
  2. Open Settings > [Server Name] > Troubleshooting and click Clean Bundles
7

That helped! Thank you so much!! And it’s actually showing the updated cover art too! Thank you very much!

8

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