Plex does not recognize new movie in movie directory

General Discussions
1

I added my first movie to plex in two years. I upgraded plex to latest version. Put the file in the standard movie library directory. Called for a rescan. But the new movie did not show up in plex. I followed plex naming conventions

How do I troubleshoot this. Are there specific logs I should look at?

The only thing slightly unusual here is that the move title matches a title already in the library. I added

2

I added
Edge of Darkness (1943).mp4 and there is already a file
Edge Of Darkness (2010).mp4.

The new file appears in the directly just above the most recent file added to Plex when I sort it by date. Thanks for any clues or help.

3

One thing you could start with is go to the Edge of Darkness listing and see if it shows two versions on the poster thumbnail.

You might also try looking in other alphabetical areas like “The” Edge of Darkness or “At” the Edge of Darkness to see if Plex screwed up the match and the alphabetical sorting.

4

Are both in separate directories?

movies/
  Edge of Darkness (1943)/
    Edge of Darkness (1943).mp4
  Edge of Darkness (2010)/
    Edge of Darkness (2010).mp4

Also, are there embedded titles / names in the MP4 files (mediainfo will show this)

5

I did not see any duplicates. I couldn’t find any other hiding places

6

I put Edge of Darkness (1943).mp4 under a folder.
I deleted Edge of Darkness(2010).mp4 entirely.
I hit rescan, and 1943 did not appear.

How can we tell whether or not plex found the file. Is there a particular debug log?
what could be the reasons for Plex not seeing a file. ?

8

look at the scanner log

9

this seems to show plex picked up new directory, and skipped over contents since nothing has changed. still I can’t find file

cat Plex\ Media\ Scanner.log | grep -i edge
Jun 12, 2020 22:53:32.484 [0x7fdbc3375300] DEBUG - Scanner: Processing directory /music/My Video/movies/Edge of Darkness (1943) (parent: yes)
Jun 12, 2020 22:53:32.485 [0x7fdbc3375300] DEBUG - Skipping over directory ‘Edge of Darkness (1943)’, as nothing has changed; removing 0 media items from map.
Jun 12, 2020 22:53:32.485 [0x7fdbacfdf700] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Edge%20of%20Darkness%20(1943)
Jun 12, 2020 22:53:32.486 [0x7fdbc3375300] DEBUG - HTTP requesting PUT http://127.0.0.1:32400/activities/b058a3fb-53eb-4b2e-8307-f7243c3d6084?percentComplete=%2B16.5&subtitle=Edge%20of%20Darkness%20(1943)
Jun 12, 2020 22:53:32.487 [0x7fdbacfdf700] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Edge%20of%20Darkness%20(1943)
Jun 12, 2020 22:53:32.487 [0x7fdbc3375300] DEBUG - HTTP 200 response from PUT http://127.0.0.1:32400/activities/b058a3fb-53eb-4b2e-8307-f7243c3d6084?percentComplete=%2B16.5&subtitle=Edge%20of%20Darkness%20(1943)

10

Here are some server files that reference the same movie, but it can’t be found.

Jun 12, 2020 22:02:13.421 [0x7f8ab7fff700] DEBUG - Request: [127.0.0.1:42708 (Loopback)] GET /:/metadata/updateProgressMessage?message=Scanning%20Edge%20of%20Darkness%20%281943%29 (11 live) GZIP Signed-in Token (joshb)
Jun 12, 2020 22:02:13.421 [0x7f8b1cb3e700] DEBUG - Completed: [127.0.0.1:42708] 200 GET /:/metadata/updateProgressMessage?message=Scanning%20Edge%20of%20Darkness%20%281943%29 (11 live) GZIP 0ms 166 bytes
Jun 12, 2020 22:02:13.422 [0x7f8b1cb3e700] DEBUG - Completed: [127.0.0.1:42706] 200 PUT /activities/e12877d6-ec8e-444d-bd3f-ad661161a5bd?percentComplete=%2B16%2E5&subtitle=Edge%20of%20Darkness%20%281943%29 (11 live) GZIP 0ms 166 bytes
Jun 12, 2020 22:02:13.711 [0x7f8ab7fff700] DEBUG - Request: [127.0.0.1:42690 (Loopback)] GET /hubs/search?includeCollections=1&includeExternalMedia=1&contextual=1&contentDirectoryID=1&sectionId=1&query=edge%20of%20darkness (15 live) GZIP Signed-in Token (joshb)
Jun 12, 2020 22:02:13.738 [0x7f8b17fff700] DEBUG - Completed: [127.0.0.1:42690] 200 GET /hubs/search?includeCollections=1&includeExternalMedia=1&contextual=1&contentDirectoryID=1&sectionId=1&query=edge%20of%20darkness (15 live) GZIP 27ms 742 bytes (pipelined: 5)
J

11

have you confirmed the permissions on the file

12

you need to check permissions and the correct naming of the file and folder they are in plus folder permissions i have run into this siutation you could also try and change the movie database that is refereses most of the time the movie db works find change it to the imdb and check the name again there are also other options in the if this does not work switch the agent to personal media and see if it loads i know you might have to messith it i am 100% shure it is just a naming thing or permission issue

13

Problem solved. There was an unexpected permissions issue. Thanks.