Plex not finding media files - via USB connected hard drive or from Pi directly

Hi all,

I just set up my plex server on my new Raspberry Pi (localhost:32400/web/index) following these instructions: https://pimylifeup.com/raspberry-pi-plex-server/
Everything was going well until I tried to add content, no errors or other install issues.
In my file explorer, I can see my external drive: /media/pi/Kara Passport/Plex Media/Movies/ but when I add it to a library it cannot find ANY content. I followed the naming rules (with and without year - ie The Avengers 2012, Aquaman, Black Panther, etc)
I even tried moving the files to /home/pi/videos/ to see if it was an issue with the external hard drive. It’s not finding or adding any of the files to the library.

Do I need to mount the drive?

Thanks,
Kara

You need to make sure that plex has at least read/write permissions to the folder. Because Plex Media Server runs under the plex user on Linux, you can run chmod - R 766 /path/to/Movies from command line. This will set user permissions to rwx (4+2+1) and group and other permissions to rw (4+2); the -R is for recursive. If that doesn’t fix the issue, try doing the same thing for the directory your Movies directory is in; Linux permissions are hierarchical so if /path/to/folder does not allow rw, then one cannot write to /path/to/folder/Movies even if it has the correct permissions.

For more details, see https://support.plex.tv/articles/200288596-linux-permissions-guide/

Hope this helps.

Hopefully you didn’t edit /etc/default/plexmediaserver to change the user, every time plex updates it will overwrite that file.

The /media has special permissions to limit access to the active user to compliment the security of the /home directory. For Plex it is best to create a new directory structure and mount you drive there like say /plex/{mounted drive} then change the owner to the Plex user and you are set.

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