Plex not finding new media after updating to DSM 7 (Synology NAS Sever)

Plex Media Server Metadata & Adding Files
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Server Version#: 1.25.2.5319
Player Version#:

Hi, not sure what you need me to provide of information, so I’ll try to be as complete as possible.

Since the new update for my Synology DS920+ NAS to DSM 7, I am having issues with Plex. Since there were (and still are a couple) of issues, I set up everything from scratch again. This means that I deleted Plex completely (deleting every map as I read on the community and deleting it hard without saving any information) and disconnected my Plex account with my NAS. Then I did a fresh install with the package from Plex itself (manual install) which should be thé one for DSM 7. At this point, everything seems to be working, except finding new media. I am following the rules according to naming the files and keeping movies and series separated. I am even adding the imdb titles if possible. Since that did not work after the fresh install, I just did it again. Then, it did found my new media items that I wanted Plex to find before! However, if I add new media, it can not find them anymore. I am not sure what to do anymore. Please let me know if you need additional information to help me out! Thanks in advance!

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On DSM 7, Plex changed to using the name PlexMediaServer (DSM-forced change).

You need to grant permissions to (System Internal User) PlexMediaServer .

Local User Plex isn’t used anymore and you can safely delete it.

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Hi ChuckPa, Thanks for reacting so fast, appreciated! I read this thread indeed as well. I also gave

PlexMediaServer``` all the rights but that did not solve this issue...
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Please verify DEBUG logging is enabled, VERBOSE disabled

Scan files again on that section / or add new files for it to scan (your choice).

I need to see how it’s failing.

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Hi, I did that. How can I share the debug log with you? Let me know! Thanks!

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