Plex not finding some episodes

Plex Media Server Metadata & Adding Files
1

I’ve racked my brain and my googlefu to the max on trying to get this working again.

I’m on unraid and all my files are local. The server is 1.25.9.5721 and my account is on PlexPass.

[Album] Plex Issue

There are new shows that are grabbed by sonarr that will not show up in Plex. The file is physically there but Plex will not find it.

I have verified that the naming convention is correct, which shouldn’t be a problem as Plex is picking up some of the episodes but not all.

I’ve uninstalled and reinstalled my binhex-plexpass docker multiple times.

I’ve deleted my entire appdata file for plex and started fresh. I’m now running the linuxserver docker and the issue is still there.

I’ve run the “Docker Safe New Perms” multiple times and nothing.

I’ve moved the files to a different location, Emptied the trash, Refreshed the library, moved the files back to the correct folder and refreshed the library again.

I’ve ran a parity check and no errors came back. I’ve ran a SMART test on the drives and nothing.

There are also other shows that are not showing up at all on Plex.

The kicker is I’m able to watch the video on VLC by going to the folder on my desktop.

Does anyone have any suggestions?

2

…and sure enough I do some more googling. I rolled back to 1.25.6.5577-c8bd13540-ls104 and magically it found everything.

I’ll have to check back later to see if a new update fixes the issue.

1 Like
3

Elaborate, with an example please. Please include the full path to the problematic file(s) as well, along with a screenshot of the “Add folders” dialog in your library configuration; for example:

Volumes/
     Media/
          TV/
               Firefly (2002)/
                    Season 01/
                         Firefly (2002) - S01E01 - Serenity.mkv

image
image714×232 26.7 KB

1 Like
4

I have a picture of my naming scheme in the picture above. Not sure why it’s not showing as an album, but if you click on it, there’s more pictures.

But as I noted in my reply above, rolling back to an earlier docker container fixed the issue completely. Note, that I did not change anything in my naming scheme when I rolled back.

Here is the info you wanted though. I also added the picture you requested to the album.

Media/
     TV/
        Criminal Minds/
                    Season 01/
                         Criminal Minds (2005) [S01E01] Extreme Aggressor [WEBDL-1080p].mkv
5

I can tell you why I think it’s not working. The season and episode identification shouldn’t be in square brackets; Plex’s scanners generally ignore content inside [] so that arbitrary information can be added to file names (such as what you’ve added at the end).

I understand completely your (likely) next comment. “It worked previously, so it’s broken that it’s not working now.” That’s completely reasonable. The counter to that is that if this is how you’ve always named your files, you’ve been living on borrowed time. Plex’s suggested naming guidelines for episodic content have never allowed this naming convention.

I’m glad you got it working again by rolling back. That’s only a temporary solution though. At some point you’ll likely need to align your naming with Plex’s documented guidelines.

2 Likes
6

Yeah, not a fan of dropping support for [S00E00] or [00x00] format, using brackets just looks cleaner to me. Wish we could define 1 format in the library and use that for the parser, every single one of my files met the <show> - [<Season00>x<Episode00>] - title format having to rename tens of thousands of files, to what I think is a dirtier format makes me unhappy.

7

I’m running Plex on my Synology device and noticed this issue with some newly downloaded content. I observed that the files are named “Show Season 01 Episode 01 - Title.ext” and that if I drop the leading zero (0) on the Season, all is well: “Show Season 1 Episode 01 - Title.ext”.

I read the naming convention guidelines recommends “S01E01” format instead, so I renamed episodes thusly and that works fine, too. I’ll adjust all my files to match that format for better resilience going forward since that is what Plex Media Server expects.

8

I totally agree with you. I think the - [00x00] - naming is easier to scan as a human, and I’m in a similar situation having to rename 50k+ files. Plus my backups will then be invalidated and require backing up from scratch… 8(

9

I’m having similar issue. With several new series, I use Filebot to rename and move to my Plex library folder. All episode files in a season have the same naming convention, and same .mkv format, but Plex will only detect about half of the episodes. I think I’m going to try a rollback.
Synology NAS, Version 1.26.2.5797

10

I looked at logs and found that there was a permissions issue. Sonarr was somehow locking or changing permissions on some episode files. I’m not sure why but there was a correllation in a status of yellow in Sonarr on episodes not showing up in Plex. Resetting permissions on the files in Synology Station and rescanning library fixed the issue.

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