Plex media discovery issue

Plex Media Server Metadata & Adding Files
1

Server Version#: 4.125.1
Player Version#: issue unrelated to playback

I’m having a bit of a weird issue. Permissions are set up correctly, all other shows behave as expected. Recently however two shows don’t want to follow the rest with being discovered.

Here are two files that aren’t being shown in content. They’re also not displayed when checking folder view:

  • WIND BREAKER (2024) - S01E01 - 001 - Sakura Arrives at Furin [HDTV-1080p][8bit][x264][AAC 2.0][JA]-SubsPlease.mkv
  • That Time I Got Reincarnated as a Slime (2018) - S03E01 - 049 - Demons and Strategies [HDTV-1080p][8bit][x264][AAC 1.0][JA]-SubsPlease.mkv

Here’s the formatting of some anime that are getting picked up:

  • Jujutsu Kaisen (2020) - S02E01 - 025 - Hidden Inventory [HDTV-1080p][10bit][x265][AAC 2.0][JA]-Erai-raws.mkv
  • Mashle - Magic and Muscles (2023) - S02E04 - 016 - Mash Burned and Strong Balloon [HDTV-1080p][8bit][x264][AAC 2.0][JA]-SubsPlease.mkv

The naming convention between these match, and yet Plex seems unable to detect that they exist. Is there anything that I can do to change that? THETVDB already have these anime added, so not really sure what the issue can be. For interest sake, I use Trash guides, and this is the rename format for my anime instance:

  • {Series TitleYear} - S{season:00}E{episode:00} - {absolute:000} - {Episode CleanTitle} [{Custom Formats }{Quality Full}]{[MediaInfo VideoDynamicRange]}[{MediaInfo VideoBitDepth}bit]{[MediaInfo VideoCodec]}[{Mediainfo AudioCodec} { Mediainfo AudioChannels}]{MediaInfo AudioLanguages}{-Release Group}

If naming was an issue, it would have failed with all / heaps more instead of just 2 new episodes released fairly recently. Any ideas about this? Has anyone else encountered similar problems?

Let me know if I should provide additional information

2

This is a common mis-conclusion.
Wrong namings can work in Plex – until they don’t.

Don’t create new, individual pairs of square brackets for each of those metadata.
Instead, enclose them all together within one and the same pair of brackets.

With TV shows, it is not only the individual file name, but also the folder structure that’s important for a file to be picked up correctly.
How are your files organized, from the root folder on, which has been added to the library?

3

Does this mean that these episodes are brand new? Allow 72 hours for newly added items to cross from tvdb or TMDB into Plex.

4

I believe I’ve found the issue. Recently did 2 updates. One was an unraid update, and the other was plex media server. Need to figure out how to do a rollback on one / both of these. Looks like new series / movies / other shows also don’t get picked up. PS, the folder structure is as follows: root/Anime/WIND BREAKER (2024) [tvdb-12345]/Season 01/random_episodes_here. In this case 12345 is not the real ID, just a placeholder for typing convenience.

5

That’s not doing any good.
You need to use curly brackets { } for this one.

Check the access permissions on these files and compare them to files which are getting picked up.

And did you add exactly the folder Anime to your Plex library?
It must not be even one folder above, nor below of that.

6

Will update with the curly braces. The permissions are fine, even new things aren’t being picked up now on all fronts, so this points more towards a bug as opposed to an issue on my end. There are however issues on my end, but they aren’t affecting this. The show should still be picked up, it would just ignore the tvdb reference.

I added the folder using the unraid container, my media is split up a bit more: Movies + Series + Anime.

Updating the server seems to have caused the issue. Creating the post here did however help, looks like I’ll need to deal with some naming issues.

EDIT: Removed plex container and added it again to solve the issue. Doing version rollbacks did nothing to fix it. So looks like Plex just borked, as it seemingly does (not often though).

7

Note: 4.125.1 isn’t a version of PMS. You need to go to Settings > General to see the server version number.

8

Ah, thanks for the clarification. I’ve solved the issue, after having tried to rollback both unraid and plex the issue remained. So opted to just delete the container and set it up again. Still not sure why it was happening, but seems like its working now. Will do some additional testing after work to make sure it’s behaving now

EDIT: Additional testing performed, seems to work as expected even with the naming convention. Permissions were fine, it just stopped detecting new media. New container also running the same version that was causing issues in the first place, so unsure as to why it stopped. Marking this as the solution - thanks for commenting on the issue, did point out that I need to change folder naming somewhat.

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