For the last couple of updates, something’s broken with PMS Linux: it just refuses to detect .SRT-subtitles. It used to work fine before and it works fine on my NVIDIA Shield TV using the exact same files, but the PMS Linux has recently stopped recognizing .SRT on any new media I add. It is HUGELY annoying and it is definitely a bug.
I am currently using PMS Linux version 1.18.6.2368.
As I said, it worked fine before and it continues to work with PMS running on my Shield TV, so no, it’s not a permissions-issue and I have also not changed anything in Local Media Assets - settings.
Actually, the ability to see external subtitles also depends on following the rules for folders and subfolders.
Are these files located in a Season 03 subfolder, underneath the main ‘Charmed’ folder?
OK, this confirms that you have successfully matched this show with TheTVDB agent.
Now please go to
Settings - Server - Agents - Shows - TheTVDB
and see if there is a line called ‘Local Media Assets’ at all.
And if it’s there, whether it has a check mark in front of it.
Yes, there was “Local Media Assets” and it was checked. I unchecked it, then checked it again, refreshed library and then refreshed metadata, after which Plex seems to have found the missing subtitles. Some sort of a UI-bug or something?
I cannot know that. Maybe the last Refresh of Metadata was aborted before it could scan for external subtitles.
Maybe it was indeed something wrong with the configuration of the metadata agent combination, which your toggling of the LMA appears to have fixed.
Were the server data perhaps backed up and restored from a different machine? In this case, something like this has been reported previously.
No, I haven’t had to do anything like that with the data. I have so far (knock on wood) managed to avoid any server-mishaps that’d require restoring from backups.
Well, anyways, it was just a hunch: over the years I’ve had SO many Windows-, Linux, Android- and web-apps randomly have similarly buggy checkboxes, where they claim to be checked but apparently aren’t, so I thought to just give it a go and it seems to have worked. Could even be Firefox that messed it up, instead of PMS, I guess. Just glad it got fixed!
Not just that section, but the whole library. I did originally try refreshing the library, refreshing all metadata, analyzing everything – none of it got the subs to show up. Unticking and then ticking the checkbox and then refreshing library didn’t work, but then following that with refreshing metadata worked, so something was a bit wonky. I wouldn’t know what.