Plex not identifying TV Shows correctly

Plex Media Server NAS & Devices
1

Plex Version#: 1.25.8
QNAP NAS: # TS-253Be

Plex Media Server Logs_2022-03-22_16-33-22.zip (4.7 MB)

Plex Media Server Databases_2022-03-22_16-33-38.zip (3.0 MB)

TV Show naming is correct. Even use TVDB ID numbers. Put all TV Shows in “Staging” Folder on QNAP HD. When I added only TV Show 1 to “TV Show” library it was accessed and seasons and episodes were appropriately placed in the library. However, when I added TV Show 2 to the “TV Show” library, it was incorrectly placed in the previously entered TV Show 1. That is, TV Show 1 was the only TV show that was in the library, but it now had extra seasons which corresponded to TV Show 2! I would appreciate someone explaining how this would occur and how to remedy the problem. Note: I have been using this Plex - QNAP NAS for the last 5 years without any problems.

2

Care to name the TV show so we know what to look for in the logs?

3

You bet.
TV Show 1 is Faulty Towers.
TV Show 2 is Jeeves and Wooster.

4

What is your exact folder and file naming? Ideally include screenshots

5

looking at the logs I see two probable issues: Multimedia/TV Shows/Comedy/Fawlty Towers/Fawlty Towers s01e05.mp4

  1. Im betting that your library points to: Multimedia/TV Shows
    Having an intermediate directory of Comedy confuses the scanner
  2. The show name does not include either a year or tvdb id. (and those that do include the tvdb id have it in the file name and not folder name)
    this will cause the scanner to not match properly

ideally it would be
Multimedia/TV Shows/Fawlty Towers (1975) {tvdb-75932}/Fawlty Towers s01e05.mp4

6

Thanks, dbirch, I will give your suggestion a try. However, in the QNAP NAS the folder “TV Shows” is subcategorized as you can see in this screen shot:
2) Fawlty Towers Episodes|690x362
Previously, Plex was able to accommodate these subcategories without problems. Has there been a change wherein all TV shows are now clumped into one folder (TV Shows) without categories? Or is there another way that I can group these TV shows into categories, such as, Comedy, Documentary, Drama, Horror, Music, Mystery, Sci-Fi, and Thriller?

7

As @dbirch says you have a bad naming here, and also miss the season folder !

Ref: Naming and Organizing Your TV Show Files | Plex Support

Secondly, you placed your medias below the multimedia folder, which is NOT recommended
Ref: Qnap faq.....read me first!

8

Thanks! Your suggestions have worked perfectly. I now have all my TV shows in the Plex TV Shows library. Just one more question. I would like to subcategorize the TV shows by genre (Comedy, Drama, etc.) Is there a good way to do this within Plex?
You guys are the best!

9

May I ask why?

After all, players already supports genres/categories

10

dane22, thank you, I did not know that. But please see the attached screenshot. I do not have “CATEGORIES” as an option. How do I get to that screen?

Screenshot 2022-03-23 202927
Screenshot 2022-03-23 2029271920×482 107 KB

11

Ups, was a spoiler Alert :wink:

For now, please use Genre

image

Should show you:

image

12

Thanks, dane22. The Genre tab works fine. But now another problem. Got an email from Plex that said I need to come up with a unique user name (not email address). I did this and used it to log into Plex successfully. However, now all of my media thumbnails are black. I refreshed metadata twice, but no change. Is there something else I should do to get the thumbnails back?

13

For future, please start a new thread for a new Q, since otherwise it’s hard for people to search :wink:

And this should not have any impact on the thumbnails, but try and select analyze on a media missing it

14

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.