Plex not importing a movie (mkv) that I know is there...?

Server Version#: 1.14.1.5488
Player Version#:

Hi, I have a MKV file in my library that I know is in the correct file, however when I ask plex server to scan the files it doesn’t show up at all…?

I have tried:

  • renaming the file and the folder
  • checking read permissions
  • restarting server and host

Does anyone know what i’m doing wrong?

Thanks
Ash

Sounds like your naming is not correct, media in need of Plex Dance, you have embedded metadata confusing the match, or the Agent caches are clogged up and need clearing out. (clearing them is a low probability success step unless the media is known well named)

https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches

Plex might have identified it incorrectly. Could be poor file naming (often happens) or just “one of those things” that you have to expect happens once in a while.

Chances are, it’s been mixed up with another movie of the same name, and decided it’s a duplicate version. You can check for that by going to your library and filtering by “Duplicates” or by the little blue “2” in the left hand corner for the poster for the movie.

If you find it’s incorrectly identified as a duplicate, you can split the item into two items with the ellipses (three dots that show more options) Then, you can use Fix match for the version not identified correctly.

And again, proper file naming usually prevents this problem. If you share the naming here, someone will likely help you out.

Thanks for the reply, I have deleted all the chaches with no joy :sweat_smile:

Ok seems to have sorted it,

When I went to movies it didnt show, but when I used the drop down to show folders it showed two “Bumblebee 2018” folders, even though only one exists in the actual file structure

It was wrongly matched as transformers 3 (but did not show up as a duplicate)

I had to un match it and take the year off of the folder and file in order for it to work…??

Now it says there are there “bumblebee” folders??

Does anyone know how to clear these out?

Please share your actual folder and file names.
The format in Plex to prevent mismatches like the one you described above is

/Movies
   /Movie Title (year)
      Movie Title (year) - [additional info Plex shall disregard].mkv

/Movies
/Bumblebee 2018
Bumblebee.2018.mkv

Change the name of the movie to Bumblebee (2018).mkv
I don’t put movies in folders unless there are more than one of them in there. Otherwise it tends to look at the folder name instead of the file name. If that is the case, set the folder to Bumblebee (2018) as well.

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Great I will try it that way in the future thanks!

Do you know how I can clear all of the fake folders?

your looking for clean bundles and empty trash

I’ve been using dashes instead of parenthesis. Thought I had read that some years ago (duh).
But it’s been working for me.

It’s worked well. A few hiccups every now and then. Only add the year to the folder if it’s a duplicate named movie.
But for something like the Harry Potter series. I name the folder “Harry Potter” and place all the movies in the folder “Movie Name - Year.mp4”
I have a folder called “Disney” with 15 or 20 Disney flicks in it the same way.
1 step further, I have another named “Holiday Classics” with a munch of mix matched stuff in it(Rudolph, Frosty, Charlie Brown, The Grinch, Winnie the Pooh, etc.) and the scanner has no problem there. Kudos to the Plex team on that right?? :grin:

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I have done as you said but still showing these random “bumblebee” folders that dont exist ?? :thinking:

you only have 451 movies in there. Deleve the library and create a new one.

I have lots of folders for movies that have three or more movies in the series.
A-B-C
…Abbot and Costerllo/
Aliens/
Airplane movies.
Abbott & Costello/
Batman Movies/
A Beautiful Mind (2001)
Adam’s Rib (1949)

Myrule for a folder is it has to have at least two movies. if it has one, PLEX will call the movie bythe folder name. I found that when I put my Disney movies in folders by decade. Snow White was the only movie in 1930;s so it came in as “1930’s” for a title. To fix that I had to put the film in a dfolder called "Snow White (1939) and pit TAT in the 1930’s folder.

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I have never had an issue with any movies in all my years of using plex, but just like you, I can not for the life of me get the movie Bumblebee into the plex library!

Don’t know, but I would check your library for Transformers 6, as I had issues with it being matched as that.

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Was just going to say the same.

It does allow you to “Fix Match” and show it as Bumblebee in its own right.

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Damn straight. Thanks!

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