Can't find movie when scanning file for new content

[Deetce]

Server Version#: 1.24.1.4931
Player Version#: don’t know where to find this ( 4.65.0?)

First thing to note, i have over 1300 movies and have been using plex for years with no issues to this extent. Second, since attempting to add this particular movie, i’ve added other movies following the exact same process as always, and those files have been successfully recognized by plex.

With that said, i’ve recently added a new (sequel) movie file to my library folder, and it is still not being found/recognized within plex. I’ve checked the name of the file, and as far as i can tell, there is nothing wrong with the naming convention

B:\Video\Movies\Peter Rabbit 2 (2021).mkv

I’ve also double and triple checked that the library is scanning the correct folder…and it is. i’ve tried deleting the file from my PC and re-adding it. i’ve moved the file to a new folder and directed plex to scan that folder, i’ve tried renaming it, at this point, i’ve tried everything i can think of so i’m hoping someone a little more well versed in all things plex might be able to shine some light on my conundrum.

Thanks in advance!

[yanjian]

Same issue here. I have Peter Rabbit (the first movie) in the same folder as well - I wonder if that causes any confusion with the scanner?

[OttoKerner]

When you encounter movies getting seemingly ignored by Plex, they are usually getting recognized as mere “versions” of existing movies in your library.
You can use the “Duplicates” filter to find these.

Whenever you encounter mismatches, you better apply the 100% Plex-compliant naming schema.
Which means:

• every movie has its own, individual sub-folder
• use the movie’s offical title, without any abbreviations or substitutions
• always add the (year) of the movie’s official theatrical release

In particularly difficult cases, give Plex additional hints by including the database ID numbers of either IMDb or TheMovieDB. Details: Naming and organizing your Movie files | Plex Support