Server Version#: 1.18.5.2309
Player Version#: 4.221
As the title states. This occurred after about 1 year of working fine. Radarr continues to work fine. Once I reboot the server, all files are imported without issue. I’ve done all the simple things, like Scan Library, Optimize Database, and of course make sure sonarr is set correctly. Logs attached. Any help would be appreciated Plex Media Server Logs_2020-02-09_05-34-21.zip (5.3 MB)
Would you please restart your PMS then scan the files?
I would like to see what’s happening.
Thank you. I found it immediately.
DNS lookup failure. (CURL error 6)
Feb 09, 2020 17:33:03.573 [0x7fd246090700] DEBUG - Grabber: Cleaned up 0 decrepit directories in 0.0 sec.
Feb 09, 2020 17:33:03.582 [0x7fd24588f700] ERROR - Error issuing curl_easy_perform(handle): 6
Feb 09, 2020 17:33:03.582 [0x7fd24588f700] WARN - HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (Could not resolve host: plex.tv)
Feb 09, 2020 17:33:03.582 [0x7fd225ffb700] ERROR - Error issuing curl_easy_perform(handle): 6
Feb 09, 2020 17:33:03.582 [0x7fd225ffb700] WARN - HTTP error requesting GET https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1 (0, No error) (Could not resolve host: plex.tv)
Thanks! Could you kindly explain what this means and point me to the solution?
i just realized i had a rogue test plex server that was in my network – not sure if that confused the logs, so i repeated the procedure and am attaching the new logs. still the same?
From this host:
Feb 09, 2020 18:18:16.398 [0x7f62e7272700] INFO - Plex Media Server v1.18.5.2309-f5213a238 - Ubuntu snap x86_64 - build: linux-x86_64 snap - GMT -05:00
Feb 09, 2020 18:18:16.411 [0x7f62e7272700] INFO - Linux version: 18.04.3 LTS (Bionic Beaver), language: C
Feb 09, 2020 18:18:16.411 [0x7f62e7272700] INFO - Processor Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
Same message:
Feb 09, 2020 18:18:16.702 [0x7f629affd700] DEBUG - File "/var/snap/plexmediaserver/common/Library/Application Support/Plex Media Server/Plug-ins" changed: -1 => 2019-08-24 22:29:59 (1566700199).
Feb 09, 2020 18:18:16.702 [0x7f629affd700] DEBUG - Scanning for plug-ins in "/snap/plexmediaserver/52/Resources/Plug-ins-f5213a238"
Feb 09, 2020 18:18:16.708 [0x7f62dd990700] ERROR - Error issuing curl_easy_perform(handle): 6
Feb 09, 2020 18:18:16.708 [0x7f62dd990700] WARN - HTTP error requesting GET https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1 (0, No error) (Could not resolve host: plex.tv)
Feb 09, 2020 18:18:16.708 [0x7f62dd990700] DEBUG - MyPlex: using cached data for request for https://plex.tv/api/v2/server/access_tokens?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1
Feb 09, 2020 18:18:16.709 [0x7f62dd990700] DEBUG - MyPlex: updating with 52 access tokens
Feb 09, 2020 18:18:16.710 [0x7f62dd18f700] ERROR - Error issuing curl_easy_perform(handle): 6
Feb 09, 2020 18:18:16.710 [0x7f62dd18f700] WARN - HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (Could not resolve host: plex.tv)
Feb 09, 2020 18:18:16.710 [0x7f62dd18f700] ERROR - Error parsing content.
Feb 09, 2020 18:18:16.717 [0x7f62dd18f700] ERROR - Error parsing XML: Error parsing file.
Feb 09, 2020 18:18:16.735 [0x7f629affd700] DEBUG - Scanning for plug-ins in "/var/snap/plexm
In your network configuration, You have a DNS server IP address. Either that address is invalid, or the server it is pointing to upstream, is failing
My first guess is they have no outside internet connectivity.
i might need you to dumb this down a little more for me, but i do have DNS verification on with my reverse proxy for other purposes on my network… that said, i implemented this well after i was having issues with the TV shows not synching. secondly, why are these issues only present with sonarr, where radarr and lidarr work fine?
all that said, how would you direct me to pinpoint, in the most noob 101 terms possible, where to start looking to fix this?
If you have an issue solely with TV data from Sonarr, please think about it?
What is it about the file permissions or naming which Sonarr applies which prevent Plex from seeing them where the files the other apps use work just fine?
I have Sonarr and Lidarr. Both work flawlessly. Respectfully, I think you have a Sonarr configuration issue to work out.
As for that reverse proxy? Out of scope. Sorry.
i totally get what you’re saying, but the issue i’m trying to resolve is that fact that sonarr transfers everything totally fine with a reboot of Plex. the issue is after plex boots that it will not import new downloads. so i have to reboot for it to pull in the new downloads…
the permissions, port allocations, mappings and everything haven’t changed for the past year and i can’t recall anything changing. also, i just compared every setting of sonarr with radarr and lidarr and they’re identical.
i really appreciate your help, but i’m just wanting to ensure i’m clearly communicating.
where does /mnt resolve to? A NAS or something local?
A NAS that runs unraid like 12inches away
ok.
First, There is no automatic detection over the LAN. The networking protocols were created before inotify was. Those protocols were never updated to include it. Windows emulates it by polling (reading) periodically.
Second, I cannot get over all the DNS lookup errors in your logs.
All the file matching is dependent on being able to lookup hosts in the plex.tv domain.
The sequence is plex.tv itself (which is both host and domain) then the different metadata hosts within the domain.
How are you expecting the TV series content to be added? Automatically or by polling?
the way it has been running is that plex scans for changes every 15 minutes (so i assume it’s polling) but i also have it automatically pushing from sonarr by “connecting” it via the sonarr Settings>Connect feature
do you think removing the TV library and relinking it would do anything useful? i’m hesitant to do so as a test because i have nearly 200 full tv shows and ~15000 episodes. thoughts?
Have you checked the logs in Sonarr to see if there is an issue triggering the scan? If you have the connection in Sonarr setup and it’s not triggering a scan in Plex, that sounds like an issue to try in the Sonarr forums since their application is the one trying to trigger the scan.
No I haven’t but that’s a good thought.
Will do so and report back.
Any other thoughts from the Plex side?
I am leaning in that same direction. I have Sonarr running and have no difficulty with new episodes being picked up.
Posted in the sonarr forums and the logs look clean.
What I’m seeing is as follows:
I’ve checked the Linux mount points for the network directories and they are mounted without issue.
Anyone have any other thoughts?
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
