Plex not matching The Staircase II: The Last Chance

General Discussions
1

Hi. Plex isn’t matching The Staircase II: The Last Chance https://www.thetvdb.com/series/339082 for me for some reason. All my files are named with Filebot, in this case as follows: TV Documentaries/The Staircase II The Last Chance/Season 1/The Staircase II The Last Chance - S01E01 - Part I

There are only two episodes (Part I and II) to this series.

Doesn’t automatch and cannot match manually as it doesn’t show in search results, trying manual search for ‘staircase’ too but can only see “The Staircase” (https://www.thetvdb.com/series/the-staircase) and a bunch of other totally unrelated results. Agent for the TV Documentaries library is TheTVDB and all other shows matched fine.

Any suggestions?

Cheers

2

Slim chance, but could try “Season 01” rather than “Season 1”.

3

Rename the folder as The Staircase II - The Last Chance & the file as The Staircase II - The Last Chance - S01E01 - Part I plus ensure it has the correct file extension mkv, mp4 or whatever.t

4

Thanks for the suggestion! Interesting, none of my other shows follow that folder naming convention for seasons, but I now see that that is the actual naming convention as per https://support.plex.tv/articles/200220687-naming-series-season-based-tv-shows/

Unfortunately I’m still unable to match manually or automatically after changing to ‘Season 01’

Wish there was a way to search against the show ID in the manual match options…

5

Good idea! Tried renaming the show name and files as The Staircase II - The Last Chance and no auto match. Also tried a manual search for title The Staircase II - The Last Chance this time but still getting the same (wrong) results unfortunately.

6

Don’t replace invalid characters in show titles with other characters. Instead, simply leave them out.

If you use the TheTVDB in Plex, look up your series on there.
https://www.thetvdb.com/series/339082
You can use the ID number at the end of this URL directly in the ‘Fix Match’ dialog.

7

Great tip to just enter the number in the Title field. I have encountered similar matching problems in the past where the show is definitely in TVDB but searching on the title simply doesn’t find it just like in this case.

8

Brilliant! That worked, great tip! Manual match for title (in this case) 339082 worked and this show is now matched correctly. Thank you!