I have a bunch of Paw Patrol episodes which are single file but contain 2 episodes each. I have them named Paw.Patrol.S01E01-E02.mp4. But you can see in the screenshot, the 2nd episodes are using the 1st episode name. Thetvdb shows the episode names correctly so not sure why they aren’t pulling properly since the video is being labeled episode 2.
Forgot to attach screenshot
@tmar89 said:
I have a bunch of Paw Patrol episodes which are single file but contain 2 episodes each. I have them named Paw.Patrol.S01E01-E02.mp4. But you can see in the screenshot, the 2nd episodes are using the 1st episode name. Thetvdb shows the episode names correctly so not sure why they aren’t pulling properly since the video is being labeled episode 2.
That isn’t how thetvdb names the episodes (“Paw Patrol”, not “Paw.Patrol”), and it doesn’t follow the Plex naming convention. If you don’t follow the naming convention things can work sometimes and then not work at all.
https://support.plex.tv/hc/en-us/articles/200220687-Naming-Series-Season-Based-TV-Shows
Plus, since those are mp4 files, there may be embedded meta-data causing problems. Did you record these yourself?
@kegobeer-plex said:
@tmar89 said:
I have a bunch of Paw Patrol episodes which are single file but contain 2 episodes each. I have them named Paw.Patrol.S01E01-E02.mp4. But you can see in the screenshot, the 2nd episodes are using the 1st episode name. Thetvdb shows the episode names correctly so not sure why they aren’t pulling properly since the video is being labeled episode 2.That isn’t how thetvdb names the episodes (“Paw Patrol”, not “Paw.Patrol”), and it doesn’t follow the Plex naming convention. If you don’t follow the naming convention things can work sometimes and then not work at all.
https://support.plex.tv/hc/en-us/articles/200220687-Naming-Series-Season-Based-TV-Shows
Plus, since those are mp4 files, there may be embedded meta-data causing problems. Did you record these yourself?
I can’t believe I forgot about renaming the show properly. So then I renamed everything properly, and they are in the proper season -series format: for instance:
Paw Patrol
- Season 01
- - Paw Patrol - S01E01-E02 - Pups and the Kitty-tastrophe.mp4
And I did a Refresh All with Plex for the library. Nothing changed though. The mp4 files do not have embedded metadata either.
So in Plex, for the 2nd episode of the previously mentioned file, it recognized it as the 2nd episode and the thumbnail and episode number are correct, but the episode title, episode description are not pulled properly. Below is the log for the scanner for episodes 1 and 2 for season 1 to see how it is pulling metadata, and I see the thumbnail and local media but for some reason it isn’t changing the episode name or description.
Jan 22, 2017 09:57:53.044 [4160] DEBUG - Paw Patrol: There are 112 entries in the map, and it's stored by index.
Jan 22, 2017 09:57:53.054 [4160] DEBUG - * Season 1 (-1) Episode 1 (2013) (2013-08-12)
Jan 22, 2017 09:57:53.054 [4160] DEBUG - Looking up season and index for an episode, indexKey=S01E01 dateKey=2013-08-12.
Jan 22, 2017 09:57:53.054 [4160] DEBUG - * Found episode with key S01E01
Jan 22, 2017 09:57:53.054 [4160] DEBUG - * Found episode s01e01
Jan 22, 2017 09:57:53.059 [4160] DEBUG - Item 12293 (Pups and the Kitty-tastrophe) Scanning metadata graphic elements in XML file seasons\1\episodes/1.xml
Jan 22, 2017 09:57:53.059 [4184] DEBUG - HTTP requesting GET http://127.0.0.1:58791/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F272472%2F1%2F1%3Flang%3Den&mediaType=4&url=metadata%3A%2F%2Fseasons%2F1%2Fepisodes%2F1%2Fthumbs%2Fcom%2Eplexapp%2Eagents%2Ethetvdb_cb2ef161e5f061ada9b8eb4e22b5dd9f070388c6
Jan 22, 2017 09:57:53.104 [4184] DEBUG - HTTP 200 response from GET http://127.0.0.1:58791/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F272472%2F1%2F1%3Flang%3Den&mediaType=4&url=metadata%3A%2F%2Fseasons%2F1%2Fepisodes%2F1%2Fthumbs%2Fcom%2Eplexapp%2Eagents%2Ethetvdb_cb2ef161e5f061ada9b8eb4e22b5dd9f070388c6
Jan 22, 2017 09:57:53.104 [4160] DEBUG - Brought media local (metadata://seasons/1/episodes/1/thumbs/com.plexapp.agents.thetvdb_cb2ef161e5f061ada9b8eb4e22b5dd9f070388c6) in 0.0s.
Jan 22, 2017 09:57:53.104 [4160] DEBUG - Loading information from media bundle for part ID 25658 from C:\Users\Administrator\AppData\Local\Plex Media Server\Media\localhost\d\f18c897311804d5302dcbfa17543aeb835b8c1a.bundle\Contents
Jan 22, 2017 09:57:53.104 [4160] DEBUG - There was a change for metadata item 12293 (Pups and the Kitty-tastrophe), saving.
Jan 22, 2017 09:57:53.104 [4160] DEBUG - Updating metadata item (save) (Pups and the Kitty-tastrophe) with ID 12293
Jan 22, 2017 09:57:53.474 [4160] DEBUG - * Season 1 (-1) Episode 2 (2013) (2013-08-12)
Jan 22, 2017 09:57:53.474 [4160] DEBUG - Looking up season and index for an episode, indexKey=S01E02 dateKey=2013-08-12.
Jan 22, 2017 09:57:53.474 [4160] DEBUG - * Found episode with key S01E02
Jan 22, 2017 09:57:53.474 [4160] DEBUG - * Found episode s01e02
Jan 22, 2017 09:57:53.474 [4160] DEBUG - Item 12933 (Pups and the Kitty-tastrophe) Scanning metadata graphic elements in XML file seasons\1\episodes/2.xml
Jan 22, 2017 09:57:53.479 [2492] DEBUG - HTTP requesting GET http://127.0.0.1:58791/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F272472%2F1%2F2%3Flang%3Den&mediaType=4&url=metadata%3A%2F%2Fseasons%2F1%2Fepisodes%2F2%2Fthumbs%2Fcom%2Eplexapp%2Eagents%2Ethetvdb_bdab62575f79add6b17db6f5d1166f822a830b02
Jan 22, 2017 09:57:53.544 [2492] DEBUG - HTTP 200 response from GET http://127.0.0.1:58791/system/agents/media/get?guid=com%2Eplexapp%2Eagents%2Ethetvdb%3A%2F%2F272472%2F1%2F2%3Flang%3Den&mediaType=4&url=metadata%3A%2F%2Fseasons%2F1%2Fepisodes%2F2%2Fthumbs%2Fcom%2Eplexapp%2Eagents%2Ethetvdb_bdab62575f79add6b17db6f5d1166f822a830b02
Jan 22, 2017 09:57:53.544 [4160] DEBUG - Brought media local (metadata://seasons/1/episodes/2/thumbs/com.plexapp.agents.thetvdb_bdab62575f79add6b17db6f5d1166f822a830b02) in 0.0s.
Jan 22, 2017 09:57:53.544 [4160] DEBUG - Loading information from media bundle for part ID 25659 from C:\Users\Administrator\AppData\Local\Plex Media Server\Media\localhost\d\f18c897311804d5302dcbfa17543aeb835b8c1a.bundle\Contents
Jan 22, 2017 09:57:53.549 [4160] DEBUG - There was a change for metadata item 12933 (Pups and the Kitty-tastrophe), saving.
Jan 22, 2017 09:57:53.549 [4160] DEBUG - Updating metadata item (save) (Pups and the Kitty-tastrophe) with ID 12933
I don’t know if it will help, but you might have to do the Plex Dance, since those files have already been scanned.
@kegobeer-plex said:
I don’t know if it will help, but you might have to do the Plex Dance, since those files have already been scanned.
For reference here,
- move all files for the show out of ‘sight’ of plex
- update library (not ‘force update’ not ‘Refresh all’)
- empty trash
- clean bundles
- double check naming schema and move files back
- update library
I’ll give it a shot!
@kegobeer-plex said:
I don’t know if it will help, but you might have to do the Plex Dance, since those files have already been scanned.
Thanks, this fixed it.
So the Plex Dance fixed the problem, but then it eventually came back where my 2nd episodes are tagged with the 1st episode metadata. I really hope the Plex team comes up with a better solution for multiple episode files.
@tmar89 said:
But you can see in the screenshot, the 2nd episodes are using the 1st episode name.
These are mp4 files. I bet that your file for episode 1 contains an embedded ‘Title’ tag which contains, well, the title of that episode. Since it is the same file for episode 2, the Title tag is also the same. And Plex will duly use this ‘Title’, unless you tell it otherwise:
Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Afterwards, perform the Plex Dance with affected episodes.
@OttoKerner said:
@tmar89 said:
But you can see in the screenshot, the 2nd episodes are using the 1st episode name.These are mp4 files. I bet that your file for episode 1 contains an embedded ‘Title’ tag which contains, well, the title of that episode. Since it is the same file for episode 2, the Title tag is also the same. And Plex will duly use this ‘Title’, unless you tell it otherwise:
Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.Afterwards, perform the Plex Dance with affected episodes.
Thanks, that worked.
