Hi,
I’m having a problem with plex not picking up subtitles. I’ve followed the naming convention here, which says to name them as follows
Avatar (2009).mkv
Avatar (2009).en.srt
and I’ve named my files as:
Hero (2002).mp4
Hero (2002).en.srt
but when I open the movie in plex it show as no subtitles. I’ve tested the subs in VLC and they work fine
Its version 1.5.5.3634 on a windows 10 box.
‘Local Media Assets’ need to be active under
Settings - Server - Agents - Movies - Plex Movie
Settings - Server - Agents - Movies - TheMovieDatabase
Settings - Server - Agents - Movies - Personal Media
Thanks, they are ticketed on all.
In addition subtitles work on other movies
Please post the Plex XML info of the affected movie.
here we go:
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Movies" librarySectionUUID="2149b6fa-4607-4b1e-ba40-a6f4d87b6929" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1492003074">
<Video ratingKey="23452" key="/library/metadata/23452" guid="com.plexapp.agents.imdb://tt0299977?lang=en" librarySectionID="1" librarySectionKey="/library/sections/1" type="movie" title="Hero" summary="" thumb="/library/metadata/23452/thumb/1494603771" art="/library/metadata/23452/art/1494603771" duration="5951483" addedAt="1494603763" updatedAt="1494603771">
<Media videoResolution="576" id="24829" duration="5951483" bitrate="990" width="1216" height="544" aspectRatio="2.20" audioChannels="2" audioCodec="aac" videoCodec="h264" container="mp4" videoFrameRate="24p" optimizedForStreaming="1" audioProfile="lc" has64bitOffsets="0" videoProfile="main">
<Part accessible="1" exists="1" id="24857" key="/library/parts/24857/1494266682/file.mp4" duration="5951483" file="G:\New Movies\Hero (2002)\Hero (2002).mp4" size="736661024" audioProfile="lc" container="mp4" has64bitOffsets="0" indexes="sd" optimizedForStreaming="1" videoProfile="main">
<Stream id="24966" streamType="1" default="1" codec="h264" index="1" bitrate="972" bitDepth="8" chromaSubsampling="4:2:0" frameRate="23.976" hasScalingMatrix="0" height="544" level="41" profile="main" refFrames="8" streamIdentifier="2" width="1216"/>
<Stream id="24965" streamType="2" selected="1" default="1" codec="aac" index="0" channels="2" bitrate="18" language="中文" languageCode="chi" audioChannelLayout="stereo" profile="lc" samplingRate="44100" streamIdentifier="1"/>
</Part>
</Media>
<Extras size="0"></Extras>
</Video>
</MediaContainer>I always thought it was .eng
@danjames92 said:
I always thought it was .eng
Me too but I went with what plex’s site said
@BigHowski said:
@danjames92 said:
I always thought it was .engMe too but I went with what plex’s site said
It says both…
@danjames92 said:
I always thought it was .eng
@BigHowski said:
Me too but I went with what plex’s site said
as mentioned in the article linked in the first post either the 2 or 3 letter code can be used. the samples just happen to use the 2 letter. your subs are named fine
Movies
Movie_Name (Release Date).[Language_Code].ext OR
Movies/Movie_Name (Release Date).[Language_Code].ext
Movies/Movie_Name (Release Date).[Language_Code].forced.ext
Where [Language_Code] is defined by the ISO-639-1 (2-letter) or ISO-639-2/B (3-letter) standard and ext is the file extension. >(Some operating systems such as Windows may hide your file extensions by default.)
would need to see the scanner and local media log at time of the scan to see if the sub file was even detected at all, if was detected why it was ignored. did the local media agent even run. is there a new log or log entries covering the time of the scan
@BigWheel said:
@danjames92 said:
I always thought it was .eng@BigHowski said:
Me too but I went with what plex’s site saidas mentioned in the article linked in the first post either the 2 or 3 letter code can be used. the samples just happen to use the 2 letter. your subs are named fine
Movies
Movie_Name (Release Date).[Language_Code].ext OR
Movies/Movie_Name (Release Date).[Language_Code].ext
Movies/Movie_Name (Release Date).[Language_Code].forced.ext
Where [Language_Code] is defined by the ISO-639-1 (2-letter) or ISO-639-2/B (3-letter) standard and ext is the file extension. >(Some operating systems such as Windows may hide your file extensions by default.)would need to see the scanner and local media log at time of the scan to see if the sub file was even detected at all, if was detected why it was ignored. did the local media agent even run. is there a new log or log entries covering the time of the scan
I added a file a while a go, I could remove it and kick off an update would that do?
@BigHowski said:
I added a file a while a go, I could remove it and kick off an update would that do?
yeah that should be fine
Logs attached
What is the movie that you are testing with. Not knowing which movie to look for, I did find a few things in your log.
Found subtitle file: F:\Movies\War\The Deer Hunter (1978)\The Deer Hunter (1978)_spa.srt
That’s wrong. Should be a dot not an underscore.
Found subtitle file: F:\Movies\Western\Bone Tomahawk (2015)\English.srt
Found subtitle file: F:\Movies\SiFi\Dawn of the Planet of the Apes (2014)\english.srt
Those won’t work.
Found subtitle file: G:\New Movies\Chef (2014)\Chef (2014) [AT-Team].srt
Is this movie named like that too?
Its Hero, as per the original post
It doesn’t look like the local media agent kicked off after the scan at all since it did not think anything changed.
May 14, 2017 23:06:00.116 [10864] DEBUG - Performing a scan with 'Plex Movie Scanner' (language: en virtual: 0).
May 14, 2017 23:06:00.116 [10864] DEBUG - * Scanning G:\New Movies\Hero (2002)
May 14, 2017 23:06:00.116 [10864] DEBUG - * Scanning directory G:\New Movies\Hero (2002) (parent: yes)
May 14, 2017 23:06:00.117 [10864] DEBUG - Adding file for scanner: G:\New Movies\Hero (2002)\Hero (2002).en.srt
May 14, 2017 23:06:00.117 [10864] DEBUG - Adding file for scanner: G:\New Movies\Hero (2002)\Hero (2002).enHI.srt
May 14, 2017 23:06:00.117 [10864] DEBUG - Adding file for scanner: G:\New Movies\Hero (2002)\Hero (2002).es.srt
May 14, 2017 23:06:00.117 [10864] DEBUG - Adding file for scanner: G:\New Movies\Hero (2002)\Hero (2002).fr.srt
May 14, 2017 23:06:00.118 [10864] DEBUG - Adding file for scanner: G:\New Movies\Hero (2002)\Hero (2002).mp4
May 14, 2017 23:06:00.118 [10864] DEBUG - Adding file for scanner: G:\New Movies\Hero (2002)\Hero (2002).nfo
May 14, 2017 23:06:00.118 [10864] DEBUG - Adding file for scanner: G:\New Movies\Hero (2002)\Hero.[Ying.xiong].2002.BluRay.720p.H264.jpg
May 14, 2017 23:06:00.121 [10864] DEBUG - Skipping over directory 'Hero (2002)', as nothing has changed; removing 1 media items from map.
Please do the Plex Dance on the Hero movie. move the entire folder out of your “new movies” directory, scan, empty trash and make sure to “clean bundles” before adding it back and scanning it back in,
Please do the Plex Dance on the Hero movie. move the entire folder out of your “new movies” directory, scan, empty trash and make sure to “clean bundles” before adding it back and scanning it back in,
Hi,
That was done just before the logs were taken
Did it again. I took the following steps:
Hero still shows as no subtites. New log attached
Just in case it matters, this movie also suffers from the metadata not downloading issue that I have reported elsewhere
