Plex not reachable problem

[txenakis]

Server Version#: 1.15.4.994-107756f7e
Player Version#:

Hi everyone

My PMS was working fine for a long time but a couple of days ago just stopped working. My main server/Windows PC is connected to the internet, and I have made sure to allow any plex-related app through my firewall. I have reinstalled PMS/rebooted the machine to no effect. I also have made sure to have any necessary port open on my router.

I can’t connect to any plex instance remotely, or on my home network. Worse, when i try to open plex on my home computer it says it’s not reachable, and even something as simple as trying to log in to plex.tv with my username/password results in a timeout error on any browser.

Is there something I’m missing? I cant for the life of me figure out what is causing this complete breakdown of plex on my machine…

Thanks

[nokdim]

Browse to http://127.0.0.1:32400 on your main Plex machine and see what you get.

[txenakis]

@nokdim

http://127.0.0.1:32400

I get the same thing. Plex is not reachable.

[nokdim]

try and open a command prompt as admin and run this command

netstat -a -b | find “32400”

and you are sure Plex is running i.e. in the systray it shows the plex icon?

[txenakis]

@nokdim

netstat -a -b | find “32400”

The PMS is def running in the background I can see it in the systray.

When i type the command you gave me I get a long list of IP addresses and they all end in TIME WAIT.

[nokdim]

you should have a line that shows LISTENING can you post a screen shot of netsat -a -b I only care about ones that show the plex .exe

[txenakis]

Sure the screenshot is attached.

Thanks

[nokdim]

Yeah that looks right the top one shows LISTENING on 0.0.0.0…
do you happen to have telnet on your desktop?
can you from command prompt telnet to 127.0.0.1 32400 and see what it gets?

[txenakis]

@nokdim

127.0.0.1 32400

I installed telnet on my machine. Can you tell me which exact command i have to type?

[nokdim]

telnet 127.0.0.1 32400

You should get either a blank screen or an error like connection refused by remote host

[txenakis]

@nokdim

telnet 127.0.0.1 32400

I get a blank screen. What does this mean?

[nokdim]

Blank screen is good…

Do you have a different browser you can try to browse to http://127.0.0.1:32400

[txenakis]

@nokdim

http://127.0.0.1:32400

I do. Tried both Firefox and Edge and i get the same Plex is not reachable error message.

[nokdim]

Can you post the error you are getting in the browser?

[txenakis]

Sure thing:

Plex is not reachable.
Make sure your server has an internet connection and any firewalls or other programs are set to allow access.

[nokdim]

Can you post a screenshot of the error?

Also do you have full internet access from this machine?

[txenakis]

I have full internet access yes. attached is the screenshot

also, strangely, my remote plex connections have started working again, even on my home network. but, i still get this error message anytime i try to open plex on the main server PC.

thanks

[nokdim]

open a command prompt again and try to run these commands and post the output

ping app.plex.tv
ping plex.tv
ping google.com
ping 4.2.2.2

[txenakis]

here you go.

[nokdim]

That’s weird…
If you go to app.pkex.tv from a different PC do you get your settings like remote access is working?