Server Version#: 1.18.1.1973
Player Version#: Web 4.10.1
Ubuntu 18.04
Plex isn’t seeing subtitles thats in the same folder as the media. I made sure that the following was done
Sub filename matches media filename
File is UTF8 format
Tried changing extension to TXT then refreshed then changed back to srt
Agents has local media assets as first
Refreshed media after every file change and did a scan library for good measure
Burn subtitles set to Always
Sub file moved out and back into the folder with a refresh in between
The screenshot above doesn’t show the folder structure where your files are residing in.
External subtitles require the presence of ‘Season 0x’ folders.
Do you have the season subfolders or do you have not?
If you don’t, create them.
Everything deviating from the officially supported naming schema is, err, unsupported.
There is no guarentee whatsoever that unsupported naming schemas will work, or if they did work before will continue to work in the future, or will work under every circumstance.
I have a similar problem with Plex not picking up subtitles of some episodes but are fine with others. I mistakening started this conversation on a windows forum but will continue here.
This was the problem with episode showing “none” for subtitle even though subtitle file is present. Settings and Agents have been adjusted according to other posts I have read but no effect.
Nope, and don’t know where I picked up that you where missing the season folder!
Sorry for that, and might be due to the fact, that it’s way over my bed time here
Is the LMA agent enabled for the library?
And bedtime here, so might take awhile before I return
Now which folder is added to the library? Edit your library, go to the ‘Add Folders’ tab and look at the path that’s in there.
It must end exactly in .../TV A 4TB. Not one folder level above, nor below it.
Yes, this looks correctly. Then I’m stumped. Check if the srt file is actually a valid SRT file. Verify it is using a text encoding of UTF-8. If it doesn’t, convert it to UTF-8.
I recommend Subtitle Edit
Refresh Metadata of the whole season. Doing it on the single episode might not be enough.
Oh, you know what, weird thing happened. In my original post back on the win server, I was showing problem with episodes 5, 6 and 7. I have been working on episode 5, have not touched episode 7 at all… now all of a sudden episode 7 shows subtitles available (but episode 5 and 6 still not) Weird.
Original Post.
Episode 5 and 6 still no subtitles… and other parts of the library. What a weird glitch.
Plus now it is showing a screenshot whereas before it was black. I have not played the episode or anything.
