Plex not sending the Password Reset email

I go to plex.tv, immediately asks for my email address, I fill it out, and it says an email has been sent.

But it has not. Nothing in Spam folder either.

This Plex security breach has everyone worried - I’d like to be able to change my password, as you have recommended. Ayone else having this problem???

1 Like

Same here. I didn’t get the email either. :frowning:

Being on the server machine itself, on the plex Dashboard page, I was able to change password via the top-right account icon → Account Settings, and then change password, WITH that box ticked (that logs you out of all sessions).

Then a few panicked minutes of re-launching the server, seeing none of my libraries, and being told in the Dashboard page that my server was unclaimed. There was a button to Reclaim the server… and all seems OK now after another re-launch… good luck everyone… yikes. Thanks Plex! Secure your shizz

Thanks

I found it took several HOURS to receive the reset PW email…

1 Like

Plex’s email system is slammed right now.

As @LaZiOPLEX mentions, change the password via Account Settings: https://app.plex.tv/desktop/#!/settings/account

Doing so bypasses the e-mail system.

Check the box to sign out all connected devices when you change your password.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.