Plex not updating new files on synology nas

[ckaczka]

Server Version#:1,40.2.8395
Player Version#:4.125.1
<If providing server logs please do NOT turn on verbose
Plex Media Server Logs_2024-05-08_16-49-01.zip (5.4 MB)
logging, only debug logging should be enabled>

If i try to add a file under tv shows and under manage library then edit add it to the media folder it does not get added to tv shows. I checked the permission looks like everything is correct i’m at a lose.

[ChuckPa]

With DSM 7,

1. Username is (System Internal User) PlexMediaServer
   – “Apply to this folder, subfolder, and files” is important

2. Does the file show if you manually scan?

[ckaczka]

I check the permission and everytime i check folder subfolder and files i save it and nothing happens. I go back into permission plexmedia server it is unchecked!

[ChuckPa]

This way?

[ckaczka]

Still not updating when i put a new folder under tv shows, i try to manual update but nothing.

[ckaczka]

Still no files showing up when added to library in plex. Anything else to try?

[ChuckPa]

show me actual filenames and structure… as you have it

[ckaczka]

[ckaczka]

It was working just fine until i could not get a new file name to add under share raid.

[ChuckPa]

Your structure is not correct.

Example how it should be.

[chuck@lizum Stargate Atlantis.2004]$ ls -la
total 28
drwxr-xr-x  7 chuck chuck  115 Aug  3  2019 ./
drwxrwxr-x 92 chuck chuck 4096 May  5 15:12 ../
drwxr-xr-x  2 chuck chuck 4096 Nov  2  2022 Season 01/
drwxr-xr-x  2 chuck chuck 4096 Jan 26  2022 Season 02/
drwxr-xr-x  2 chuck chuck 4096 Jan 26  2022 Season 03/
drwxr-xr-x  2 chuck chuck 4096 Nov  4  2022 Season 04/
drwxr-xr-x  2 chuck chuck 4096 Nov  4  2022 Season 05/
[chuck@lizum Stargate Atlantis.2005]$ ls -la *01
total 115150440
drwxr-xr-x 2 chuck chuck        4096 Nov  2  2022 ./
drwxr-xr-x 7 chuck chuck         115 Aug  3  2019 ../
-rw-r--r-- 1 chuck chuck 12349010906 Jan 26  2022 Stargate Atlantis - S01E01E02 - Rising.mkv
-rw-r--r-- 1 chuck chuck  5974432493 Jan 26  2022 Stargate Atlantis - S01E03 - Hide and Seek.mkv
-rw-r--r-- 1 chuck chuck  5966516713 Jan 26  2022 Stargate Atlantis - S01E04 - Thirty-Eight Minutes.mkv
-rw-r--r-- 1 chuck chuck  5884332779 Jan 26  2022 Stargate Atlantis - S01E05 - Suspicion.mkv
-rw-r--r-- 1 chuck chuck  5960576120 Jan 26  2022 Stargate Atlantis - S01E06 - Childhood's End.mkv
-rw-r--r-- 1 chuck chuck  5897082101 Jan 26  2022 Stargate Atlantis - S01E07 - Poisoning the Well.mkv
-rw-r--r-- 1 chuck chuck  5879857702 Jan 26  2022 Stargate Atlantis - S01E08 - Underground.mkv
-rw-r--r-- 1 chuck chuck  5896966442 Jan 26  2022 Stargate Atlantis - S01E09 - Home.mkv
-rw-r--r-- 1 chuck chuck  5968843395 Jan 26  2022 Stargate Atlantis - S01E10 - The Storm (1).mkv
-rw-r--r-- 1 chuck chuck  5916174035 Jan 26  2022 Stargate Atlantis - S01E11 - The Eye (2).mkv
-rw-r--r-- 1 chuck chuck  5966647007 Jan 26  2022 Stargate Atlantis - S01E12 - The Defiant One.mkv
-rw-r--r-- 1 chuck chuck  5890832926 Jan 26  2022 Stargate Atlantis - S01E13 - Hot Zone.mkv
-rw-r--r-- 1 chuck chuck  5892056367 Jan 26  2022 Stargate Atlantis - S01E14 - Sanctuary.mkv
-rw-r--r-- 1 chuck chuck  5891796975 Jan 26  2022 Stargate Atlantis - S01E15 - Before I Sleep.mkv
-rw-r--r-- 1 chuck chuck  5955703732 Jan 26  2022 Stargate Atlantis - S01E16 - The Brotherhood.mkv
-rw-r--r-- 1 chuck chuck  5884155839 Jan 26  2022 Stargate Atlantis - S01E17 - Letters from Pegasus.mkv
-rw-r--r-- 1 chuck chuck  7328763967 Jan 27  2022 Stargate Atlantis - S01E18 - The Gift.mkv
-rw-r--r-- 1 chuck chuck  5890628277 Jan 27  2022 Stargate Atlantis - S01E19 - The Siege (1).mkv
-rw-r--r-- 1 chuck chuck  3519624207 Jan 26  2022 Stargate Atlantis - S01E20 - The Siege (2).mkv
[chuck@lizum Stargate Atlantis.2006]$ 

I use a renaming tool to make everything perfect.
My DVD/BluRay ripping tool also names media this same way

[ckaczka]

So i add the a folder under my share raid then i go into plex and do managed library hit edit and browse media folder go my vol 1 click on share raid find that folder hit add then hit save changes but nothing happens. Nothing shows up under tv shows.

[ckaczka]

[ckaczka]

Every plays just fine just will not any more folders.

[ChuckPa]

Looking at this, you are showing me you’ve loaded Buck Rodgers and have two seasons.

If you click into it, do you see two seasons?

If you click into “The Three Stooges”, do you see 8 seasons.

[ckaczka]

[ChuckPa]

That looks great!

Is anything not displaying / updating correctly ?

[ckaczka]

Yes i tried different files like stargate atlantis and others just wont put it into tv shows by title.

[ckaczka]

Yes i do and the play just fine.