Plex not working on Google Play Sony Bravia

Plex Players Streaming Devices
1

Since the new PLEX app for the Sony Bravia was released (8.24.1.28493) When clicking on a movie or tv show from my Shared library, the screen goes black and just spins. I have confirmed the videos play from the PLEX app on a laptop within the same network. The TV has “Allow Ensecure Connections Always”. I have also tried to uninstall and reinstall, but still the same issue. Is there an update coming soon that will resolve the issue? What can I Do to help troubleshoot the issue and expedite an update? Again, everything worked fine two weeks ago

Since the Sony Bravio is an android store, What category does this fall under? Android or smart TV. I didn’t see it in the Smart TV section

2

What model number is the Bravia? Can you message me the android logs

3

Thank you for the response …The model is KJ-43X7500F How can I get the android logs? From my PLex server or from TV. Not sure how to do that, but if you can guide me I will figure it out

4

instrucions are in the link but basically turn on network logging in the app settings. take note of the URL that shows up on bottom right of settings when you turn enable the setting. Enter that URL in browser. then reproduce issue and then refresh browser to update logs. Copy and paste them into a text file and save

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