Huh…
I asked you to go directly to the IP address, not via myqnapcloud
juhiqnap.myqnapcloud.com is an entry to the IP in my computer’s hosts file it was the same before. Now both started to work… Have no clue what could have happened but looks OK, I just have to add the libraries again… 
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I’ve just had a similar problem over the last couple of days- all of a sudden I get a ‘The server “NAS…” is unreachable. Make sure it’s running, double check your network, and try again.’ message.
I’ve had it before but then it’s started working again without any action on my part but not for as long as this. Do you know how you managed to resolve this in the end? I didn’t want to start messing around with my whole set up if it was just a Plex issue again. The NAS seems to be working fine but Plex isn’t working on the various platforms I usuallly use (PS4, laptop, firestick etc).
I reinstalled Plex with the downloaded installer. That made it work again.
Did you have to save your metadata elsewhere? I’ve spent ages renaming files, adding covers, creating playlists and collections- if I lost all of those I’d be distraught!
I’m using a QNAP NAS, so would I need to remove the Plex media server in the app centre then reinstall it?
I’ve tried looking at some of the forums to save my metadata elsewhere but its quite complicated for me. I only really got the NAS for movies so haven’t spent any time learning the operating system. A lot of online explanations lose me pretty quickly!
I would suggest to back the data up. I did not not do it and lost everything. It was not a big deal for me, but seems would cause a headache for you. I’m not 100 percent sure how it should be done, but must be not more complicated, than copying some config and database files.
@The_Tosh Just as an FYI, @ChuckPa is working on a change to the QNAP installation process which will separate the Library Data/MetaData from the PMS code itself.
Once this change has been released, it should allow you do do a full uninstall of the PMS application w/o losing your Library data.
So right now you still have to worry about the issue, but we are looking to address that in the future.
Cool, thanks. Not knowing how long it will be, I’ll have to look at backing up my metadata though. Not had a chance until now, so just looking into it now.
Fingers crossed!
Do you know what is causing the app to stop working? It’s showing greyed out on my NAS.
So, I’ve downloaded putty and it looks like I’m connected to the NAS.
When I’ve plugged in an external hard drive to back up to, typed in the command
cd/share/USBDisk1
I’m getting a message that no such file or directory exists.
The drive isn’t called USB Disk 1 (its Hitachi) but I’ve tried this too and am getting the same message.
I could really do with a complete beginners guide to backing up the plex library to an external hard drive from a NAS using putty if anyone could help please!
Thank
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