Plex on QNAP version issue?

Plex Media Server
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1

Server Version#: 1.25.4.5487 (?)
Player Version#: ?

I had Plex Media Server 1.25.3.5409 on my QNAP.

I updated to 1.25.4.5487, but Plex Web App kept telling me to update. When I went to Settings → General, it said I was still on 1.25.3.5409. Around this time, I started getting transcoder errors on the Web App, but not on my Vizio TV.

Today, I updated again to 1.25.5.5492, but the Web App still says I’m on 1.25.3.5409. Other users reporting transcoder error on Web App and IOS.

How do I know what version is actually installed, and how do I fix these transcoder errors?

2

Reproduce playback error, and right after that, upload PMS logs

4

PMS logs attached.
Plex Media Server Logs_2022-02-05_07-47-58.zip (3.4 MB)

5

Your version is Plex Media Server v1.25.3.5409-f11334058

And logs clearly indicate, that you have a bad (incomplete) install

Please visit Media Server Downloads | Plex Media Server for Windows, Mac, Linux, FreeBSD and More and download the newest PP version, and install it on top of the existing one using QTS AppCenter

6

I tried to install PlexMediaServer-1.25.5.5492-12f6b8c83-x86_64.qpkg last night from the link you sent now. QNAP App Center said it installed fine.

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Just redownloaded

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image1137×397 35.5 KB

and reinstalled. QNAP still gave no error, says I’m on 1.25.5. Plex Web App says I’m 1.25.3.5409.

7

Restarted the QNAP and it seems to be working correctly. Shows version 1.25.5.5492 and no transcoder error.

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