Plex on the EETV set top box does not fit the screen properly.

I got an EETV set top box with my new fibre broadband package and was excited to see that Plex was pre-installed on the device. However my excitement was short lived when i logged into Plex to see the app does not resize to the screen properly. On the left hand side of the screen the P and L of the word Plex is missing and about the same amount is missing from the right hand side. I have changed the aspect ratio of my tv but the issue persists regardless of what ratio i set it to.

I have seen this issue discussed on many other forums but regarding different devices such as ROKU or apple TV. They discuss a fix that was implemented by the Plex DEV team called overscan and being given the ability to turn it off. This appears to have resolved the issue for all the cases i’ve discovered.

Can anyone tell me if this will be implemented to the EETV box or if there is any other way for me to solve the issue i have.

Thanks!!

This does sound like an overscan issue. Can you tell me the brand and model of your TV?