Server Version#: v.1.43.0.10492-121068a07 <If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled> Hi everyone, I’m trying to set up Plex Media Server on a Windows VPS (Provider: Wealth Proxies) , but I keep running into issues with authorization and …

I’m not aware that the Windows version of PMS can use claim tokens. That is a Linux thing, AFAIK. [image] New Claiming Requirement for Windows Desktops & Laptops Back in Plex Media Server 1.29.2, we introduced some new behavior for macOS. This behavior is now…

[image] spwc: the config folder: C:\Users\Administrator\AppData\Local\Plex Media Server Don’t run Plex server under an Admin user account. There is no need for it, and security is tighter if you use a dedicated restricted user account. Admittedly, this is only really viable if you also run …

[image] OttoKerner: Don’t run Plex server under an Admin user account. There is no need for it, and security is tighter if you use a dedicated restricted user account. Admittedly, this is only really viable if you also run PMS as a Windows system service: PMS as a service I’ll definitely mov…

Is your public IP listed under the Hetzner scope? Even if they are not a reseller they may be renting IP space.

How can I find that out without asking them?

Did you follow the first link I dropped above?

When you log into the server go to https://whatismyipaddress.com/ and see what it shows

Yes I did try that method, when I opened the setup plex html, the website kept spinning and I believe it said initializing server. Sorry did this last night, so not sure about the exact wording. But it was not working. [image] dbirch: Is your public IP listed under the Hetzner scope? Even if th…

Can I get a copy of your server logs?

Plex on VPS stuck on “Not Authorized”

Plex Media Server

OttoKerner March 18, 2026, 5:55pm 2

I’m not aware that the Windows version of PMS can use claim tokens. That is a Linux thing, AFAIK.

If they are just a Hetzner reseller, then it won’t work anyway.

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Plex on VPS stuck on “Not Authorized”

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