Plex.log (94.5 KB)
Plex version: 1.15.1.1358-43550df5
I can using Plex on Chrome…no issues, so server seems to be fine and I’m streaming to buddies with no issues.
Now…I open the Desktop player and it crashes within 10 seconds. I’ve tried running as Admin, reboot, uninstall/reinstall…nothing works.
Any advice?
Will you please zip up your %LOCALAPPDATA%\Plex\Plex Media Server\Logs\ too? Your email description suggests to me that the part of Plex for Windows responsible for downloading is crashing and taking the rest of the app with it.
Your logs indicate that the download is being transcoded to a lower quality. Have you selected a Download Quality?
Attached all log files for you.
I can recreate this over and over. As soon as I add any file to my download list…Plex will crash. to get out of it, I have to QUICKLY click on downloads, while plex is loading and remove file from download queue. I have confirmed this same behavior on 3 separate computers.
I have not configured Plex to download low quality…just the opposite, I ask for high quality downloads.
Jim
Hi Jim, will you please double check that the logs are posted in the forum thread?
Plex Media Server.1.zip (69.4 KB)
OK…posting again.
@tannerjim will you please confirm you have sufficient disk space to download the video mentioned in your logs? Several of the log files mention that we were unable to retrieve the available disk space. When this happens we currently assume there is sufficient space and proceed. Perhaps this is the issue?
That drive has 300gb free
Any update???
@deactivated - Any update? I have over 300gb free on that drive
hello?
Any chance of an update on this?
Any update???
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