Plex Pass Trailers (New Cinema) Plex Transcoder.exe crash

Plex Media Server Desktops & Laptops
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Server Version#: 1.15.4.994-107756f7e
Player Version#: Chrome Authorised Devices page shows v3.99.2, Chrome shows v74.0.3729.131

I have selected to play New Release Cinema trailers before movies. Most times the trailer does not play and I get a spinning circle, but if I log into the media server (Windows Server 2012 R2) I see Transcoder.exe crash with avformat-58.dll referenced in the Event Log XML.

On rare occasions the trailer does play, but crashes after 15-20 seconds and the Web Play displays the error “Playback Error Conversion failed. The transcoder process crashed.” and I see the Transcoder.exe crash on the Media Server as per the first example.

I use Sophos Endpoint AV and have implemented exclusions for the Plex directory as a whole and the transcoder.exe file explicitly although this is redundant configuration.

The Appcrash is below:

1000 2 100 0x80000000000000 38474 Application SANITISED [-](#) Plex Transcoder.exe 0.0.0.0 00000000 avformat-58.dll 58.9.100.0 00000000 c0000005 00086712 2390 01d50d0bffd70805 C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe C:\Program Files (x86)\Plex\Plex Media Server\avformat-58.dll 3f01935d-78ff-11e9-80ee-a0b3cce00ce3

I have downloaded logs however on quick review they aren’t sanitised. What’s the process for sending these to Support?

Cheers

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Odd that I’m the only one to see this problem. Any clues as to where to start looking?

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