Plex player android TV (Sony) gives error when playing certain files (other platforms are ok)

Server Version#:1.19.1
Player Version#: 8.0.0.17276

Hi,

First time seeking help here as I can usually figure things out (but not this time) hope I provided enough info.

I am running my PMS from my QNAP (TS-251A) everything seems to be fine. The only problem lately being I cannot seem to get my Android TV (Sony Bravia XBR65X850D) to play some of my movie collection. The same file plays fine using plex app chromecast, tablet, firestick etc…I start changing different settings on the plex player TV app (I was tweaking things from potential X.254 file format, passthrough, 5.1 vs 7.1 audio, subtitles on/off … etc..) but still cannot get the same file to play ( and there are couple of those so it is not a corrupted file or anything as the same file plays well on my laptop etc..)

Hopefully someone can help explain this to me.

TIA

Plex Media Server Logs_2020-05-02_17-55-45.zip (1.6 MB)

1 Like

I have the same problem. For me, the problem comes only when I play HEVC-files, and even then not with every HEVC file. But if some file does not work, it never works. This didn’t use to happen, and only started a couple of weeks ago. Other clients work fine. I have erased all data and uninstalled the app from the Sony Android TV, and the problem still persists.

Attached are my log files. The latest file I tried to play, failed.

Plex Media Server Logs_2020-05-04_14-47-25.zip (4.6 MB)

go in plex app > settings > advanced > dont use new player.

hope plex fix new player soon !

2 Likes

You can try this test build or wait for the fix to arrive in a release

This fixed the problem for me, thank you! Do you know why this is? What does the new player do wrong?

1 Like

dunno, maybe transcoding issue…

One of the issues that the test build tries to fix are dns (rebind) issues that a lot of people had. The old player simply did not support this feature so there was no issue. At least that is how I understood it.

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