Server Version#: Version 4.69.1
Player Version#:Plex; 1.41.0.2876-e960c9ca; Windows 10 Version 1909
Trying to get Plex remote going. Works fine for other friends I have set up, but this particular computer is giving me fits. Odd thing is that it worked fine once, but now is so slow it just shows black screen when I attempt to play anything. Choppy sound is sometimes heard. Occasionally I can get a still image in the player.
So far I have fooled with settings in both the server and player. I thought maybe it was choking on a high resolution so i created a library with a 720p version of the movie in it (first tried playing 1280p version). No go.
Sorry if I am not following correct protocol for posting here. I do know enough to append the log from both the player-computer and the server.
Much gratitude for any assistance.
Player Log follows:
[
{
“type”: “info”,
“host”: “”,
“userAgent”: “Plex; 1.41.0.2876-e960c9ca; Windows 10 Version 1909”,
“browser”: {
“platformVersion”: “0”,
“id”: “unknown”,
“name”: “Unknown Browser”,
“version”: “0”,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.74.3”,
“primaryServerUrl”: “https://45-79-168-253.bd74e2dc64ab46d5bacfe40f5951d81e.plex.direct:8443/”,
“primaryServerAuthToken”: true,
“username”: “chelej7”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “plex.tv”,
“uri”: “https://plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing all 1 connection(s) for [Loopback]”,
“time”: “2022-03-05T18:33:26.371Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Waiting for initial servers = [Loopback]”,
“time”: “2022-03-05T18:33:26.373Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Commands] Executing testServerConnection”,
“time”: “2022-03-05T18:33:26.378Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Retrying connection tests for [Loopback] in 30 seconds”,
“time”: “2022-03-05T18:33:26.378Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing connection for [Loopback] at http://127.0.0.1:32400/media/providers”,
“time”: “2022-03-05T18:33:26.429Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Connections] Testing legacy connection for [Loopback] at http://127.0.0.1:32400”,
“time”: “2022-03-05T18:33:26.430Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32400/media/providers?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.41.0.2876-e960c9ca&X-Plex-Client-Identifier=c1rdmmr7jjk9xjnhz4mgxcsb&X-Plex-Platform=windows&X-Plex-Platform-Version=10.0.18363&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=DESKTOP-PEFDRS0&X-Plex-Device-Screen-Resolution=1280x897%2C1280x960&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Language=en”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “error”,
“time”: “2022-03-05T18:33:28.440Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2022-03-05T18:33:28.442Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] [Loopback] is unavailable at http://127.0.0.1:32400/media/providers (Status 0)”,
“time”: “2022-03-05T18:33:28.443Z”
},
{
“type”: “log:message”,
“level”: 1,
“message”: “[Connections] All connections to [Loopback] failed”,
“time”: “2022-03-05T18:33:28.449Z”
},
{
“type”: “log:message”,
“level”: 4,
“message”: “[Servers] Found all servers = Morticia, plex.tv”,
“time”: “2022-03-05T18:33:28.451Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32400?X-Plex-Product=Plex%20for%20Windows&X-Plex-Version=1.41.0.2876-e960c9ca&X-Plex-Client-Identifier=c1rdmmr7jjk9xjnhz4mgxcsb&X-Plex-Platform=windows&X-Plex-Platform-Version=10.0.18363&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=standalone&X-Plex-Device-Name=DESKTOP-PEFDRS0&X-Plex-Device-Screen-Resolution=1280x897%2C1280x960&X-Plex-Client-Profile-Name=Plex%20Desktop&X-Plex-Language=en”,
“status”: 0,
“headers”: {
“Accept-Language”: “en”,
“Accept”: “application/json”
},
“statusText”: “error”,
“time”: “2022-03-05T18:33:28.459Z”
}
]
Server log follows:
[
{
“type”: “info”,
“host”: “127.0.0.1:32400”,
“userAgent”: “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.102 Safari/537.36”,
“browser”: {
“platformVersion”: “10”,
“id”: “chrome”,
“name”: “Chrome”,
“version”: “98.0”,
“webkit”: true,
“platform”: “Windows”,
“platformID”: “windows”,
“platformModifierKey”: “ctrl”
},
“version”: “4.69.1”,
“primaryServerUrl”: “http://127.0.0.1:32400/”,
“primaryServerAuthToken”: true,
“username”: “dvdrgrffn”,
“cloudUrl”: [
{
“scheme”: “https”,
“address”: “plex.tv”,
“uri”: “https://plex.tv”,
“testState”: “connected”,
“isBundled”: false,
“isFallback”: false,
“relay”: false,
“isUntested”: false,
“isPending”: false,
“isConnected”: true,
“isUnauthorized”: false,
“isUnavailable”: false,
“isFailed”: false,
“isAborted”: false,
“isLoopback”: false,
“isPrivate”: false,
“isHttps”: true,
“isSecure”: true,
“isPlexDirect”: false,
“currentTest”: null,
“sources”: [
{
“id”: “internal”
}
]
}
]
},
{
“type”: “log:message”,
“level”: 2,
“message”: “[Companion] Opening long poll to Morticia at http://127.0.0.1:32400/player/proxy/poll”,
“time”: “2022-03-05T18:52:56.624Z”
},
{
“type”: “ajax”,
“url”: “http://127.0.0.1:32400/player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=4.69.1&X-Plex-Client-Identifier=37ek3egrx2nh7nzeao718gd1&X-Plex-Platform=Chrome&X-Plex-Platform-Version=98.0&X-Plex-Sync-Version=2&X-Plex-Features=external-media%2Cindirect-media&X-Plex-Model=bundled&X-Plex-Device=Windows&X-Plex-Device-Name=Chrome&X-Plex-Device-Screen-Resolution=1321x803%2C1920x1080&X-Plex-Token=TOKEN&X-Plex-Language=en”,
“status”: 200,
“headers”: {
“Accept-Language”: “en”
},
“responseLength”: 0,
“time”: “2022-03-05T18:52:56.627Z”
},
{
“type”: “log:message”,
“level”: 2,
“message”: “[Companion] Poll connection successfully opened with Morticia”,
“time”: “2022-03-05T18:53:01.611Z”
}
]Server Version#:
Player Version#:
