PLEX...Please post an official response to this hack and directions to reset your password

Neither I (on multiple servers) or anybody connected my server has received an email about this issue. From what I understand this is a “required” password change?

You should probably consider sending out a notification under the “Announcement” tab inside the server itself.

Many people do not use a primary email for Plex, meaning they don’t get real time notifications. Some people haven’t logged into those emails since they created Plex years ago

Maybe you shouldn’t notify anybody else at this point idk. There’s already a self inflicted DDOS attack going on

The fundamental problems with someone changing their password has been around for a long time which is why I have always avoided it. There’s too many people having too many problems to say this process is working properly the way it stands.

Lastly, I would consider posting directions about what to do for different systems, and slightly different situations in an announcement post like you do for updates that other people can’t post in.

The guidelines for any solutions to a password reset are getting buried in 100 different threads with 100’s of posts in each

When someone can’t easily find directions they open yet another thread and this is snowballing

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As for directions:
https://support.plex.tv/articles/account-requires-password-reset

Most problems users have reported (as far as I can tell / have seen) are related to

  • users signing out all devices and forgetting to reclaim their server
  • users attempting to reclaim their server through the hosted web app or from outside the subnet hosting their servers
  • last not least as you pointed out the onslaught of everybody trying to do this at the same time; I’m not sure this is what caused the “self inflicted DDOS attack” as you nicely called it… I suppose it has at least significantly contributed to it

Just keep in mind… this is not an official statement (given I’m not Plex) – but the link and observations aren’t secret :wink:

Everyone will get an email, but not everyone will get them at once. If you haven’t yet received one, you will shortly

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