Plex preferring forced subs over full

Plex Media Server Desktops & Laptops
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I’ve got ripped TV episodes with both forced and full English subs, flagged properly, so the forced subs show up as forced on Plex.
Also, neither sub track is flagged as default, and while the forced subs once showed up as the first sub track on the list, I made the full subs #1, so they’d be picked by Plex regardless of the forced flag.
Since the Plex Dance so often fixes things, I’ve also switched my settings around, however to no avail.

My Languages settings:

Currently out of ideas, hoping someone can help.

Server Version#: 1.15.4.994
Player Version#: 3.83.2

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I think it’s honouring the flag set in the container and forcing the use of the forced sub :wink:

For media with forced subs you’ll always have to manually override them if you want something different.

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The settings dialog in the screenshot above is only effective if the server is not signed into any plex.tv account.

You must go here https://app.plex.tv/desktop#!/settings/account
and edit AUDIO & SUBTITLE SETTINGS
These settings are individual for every plex user account.

To get ‘forced’ subtitles automatically activated, you need to use
AUTO-SELECT SUBTITLE MODE = Shown with foreign audio

Marking the subtitles as ‘forced’ means setting the ‘forced’ flag in the MKV file.
Merely ‘naming’ the track as “forced” won’t do.

(For external subtitle files you add .forced to the file name, after the language code)

1 Like
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Couldn’t find it last night.

f7c2f48cc66ee64e835b53b272fa8278.png410×615 210 KB

Like I said, forced subs are flagged properly, and I want full subs, not forced, which is what Plex is selecting automatically.
And what @gary_parker was mentioning is how default-flagged subs work, not forced, and my forced subs are not flagged as default.

1 Like
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Plex is not looking at the ‘default’ flag at all.

Please post the content of the Plex XML info
of one of your videos.

Please do also tell if you are using automatic subtitle agents or use only ‘subtitle on demand’ or local subtitles.

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All subs are in the .mkv container
45227.txt (5.3 KB)

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I’d start by using a supported folder structure.
C:\Remuxes\Release\Season 6\done\Game of Thrones S06E03 Oathbreaker.mkv
will produce issues, sooner or later.

I am pretty confident that
C:\TV Remuxes\Game of Thrones\Season 6\Game of Thrones S06E03 Oathbreaker.mkv
will work, if you point your Plex library to the folder C:\TV Remuxes

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That makes literally no difference, since it grabbed all metadata properly and if I change my sub language to anything other than English it all selects them properly, but when I go back to English, it’ll prefer Forced over full subs.

Even then, I rearranged my folder structure, so everything’s clear, and the same problem occurs.

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Maybe this is the change that is mentioned in the release notes of PMS 1.15.4.919?

(Subtitles) Auto select forced subtitles when not listening to foreign audio (#6126)

If that’s it, please don’t change it back again. Rather, add a new option if both ways should be supported.

I say that because I think this might fix my request from this thread: Unable to configure automatic selection of both forced and foreign subtitles (I’m not sure because I can’t test it yet because of the bug described here: [BUG - PMS 1.15 regression] Automatic subtitle selection broken)

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That’s a good point, maybe that’s what’s causing it.

However I tried setting the audio language to something other than English and Plex will still prefer English Forced subs over full, so I’m at a loss still

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