Plex refuses to get metadata for a TV show

[FordGuy61]

TheTVDB updated their API recently and Plex was impacted.

You might update to latest PMS version, 1.18.2.2058, if you’ve not already done so. The announcement mentions a TVDB fix:

(Agents) Make the Framework use modern HTTP libs, fixes certain TheTVDB requests failing among others.

If deleting cache or updating to latest version does not help, then time to pull logs.

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Additional Info WRT TheTVDB Changes

TheTVDB metadata - V3 API and related issues

Master discussion - TVDB V3 metadata issues. The purpose of this thread is to bring the many threads which are spread throughout the forum into one discussion. This will remain open while the issue is ongoing. It is linked to the companion announcement on this issue. Content from other threads have been moved here. Those threads have been subsequently closed in favor of continuation here. Please do not create new topics as it only creates more work and confusion. I also ask: Don’t cr…

Notice: Metadata using TVDB agent

You may notice a failure to fetch metadata for new media if you are using TVDB as an agent. This is due to TVDB changing their API to v3. Please see this post on their forums for further details. https://forums.thetvdb.com/viewtopic.php?f=3&t=60048