Plex wont download metadata for only 1 show

[dakotalee24]

Server Version#: 1.32.0.6973
Player Version#: 4.100.1
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Plex Media Server Logs_2023-04-24_15-50-29.zip (3.0 MB)

Trying to get plex to download meta data for the show super sentai. It downloads metadata for everything else. Every file is named correctly using filebot. Not sure why plex is still labeling everything as episode 1, 2, 3 ect. especially when the name is in the file name.

[OttoKerner]

@dakotalee24

super sentai

Are you talking about his show? スーパー戦隊シリーズ - TheTVDB.com

How are your files named and organized into folders?

@dakotalee24

Not sure why plex is still labeling everything as episode 1, 2, 3 ect. especially when the name is in the file name.

Plex won’t take episode names from the file name. It will only ever read the season and episode numbers from the file name and then will look them up in either TheMovieDB.org or TheTVDB.com and get the episode titles from there.

[dakotalee24]

Yes that is the show Im talking about.

I have attached two screenshots to show the folder structure and episode names. Also I use to have a old server that crashed years ago and it was able to download the metadata for this show with now issues.

[OttoKerner]

Which metadata agent is selected in the properties of the library?

[dakotalee24]

Thetvdb

[dakotalee24]

It downloads the Metadata for the show. Info, poster, and all. But nothing for the seasons

[OttoKerner]

@dakotalee24

But nothing for the seasons

Do you actually mean “episodes”?

There is currently a known bug when using the old, deprecated metadata agents on Windows. I’d follow this thread Stopped adding new files - #35 by sa2000 or the server release notes for when a fix is released.

Or think about finally moving to the new agent. https://support.plex.tv/articles/migrating-a-tv-library-to-use-the-new-plex-tv-series-agent-scanner/

[dakotalee24]

I’m already running on the upgraded media library thing. And yes I mean it won’t pull info for the seasons or the episode. No titles or art.

[OttoKerner]

@dakotalee24

I’m already running on the upgraded media library thing.

If you did, then it wouldn’t show

@dakotalee24

Thetvdb

[dakotalee24]

It does say the plex library. I even tried to change it back to saying the tvdb and then re-upgrade it. Didn’t work.

[OttoKerner]

I think the problem is that TheTVDB is collecting them all into one show,
whereas TheMovieDB (and IMDb too) has only a few seasons listed as separate shows. super sentai — The Movie Database (TMDB)

Try to “Fix Match”, and put tvdb-73694 into the “Title” field during the procedure.

[JaysPlex]

This show is a problem child.

Super Sentai TV (meta)series no longer matching

This all looks pretty similar to how I have things, except the titles in the season folder names which I did have but took out when I did the dance. The only other thing I did that comes to mind is that I first switched the whole library back over to the old Plex Series Scanner with TVDB agent and then “upgraded” it back to the Plex TV Series scanner when prompted. You could try that, but doing may result in some screwed up stuff you then have to correct. I had to fix about a half dozen entries…

TV Show suddenly not in Plex agent

And to provide more info, the tvdb has the Kamen Rider and Metal Hero series collected into a metaseries. They are not broken like the Super Sentai one is.

Plex Metadata suddenly broke today

Server Version#: Version 1.29.2.6364 Player Version#: Version 1.58.1.3380-ea159c52 Having issues with a specific shows metadata. Today I added the new eps of Super Sentai to my folder and the metadata broke. Its always worked fine and displayed every season correctly, but now it wants to show the whole show as just one season (Season 12 to be specific). My file-path to the folder has not changed its always been \TRUENAS\PlexStorage2\TV\TV\Super Sentai I tried removing the folder, updating l…

There might be some clues on how to deal with it in these threads.

I suspect Otto is correct but there might be more info to enforce that theory.

Also when you upgrade, the new scanner doesn’t always deal with the 1x01 format very nicely

This should be s01e01

I had some old shows named like that and sometimes it worked and sometimes it didn’t

Not sure if that’s adding to your problem but it’s something to consider

If you use this renaming program you can fix the entire show in a few minutes
https://www.tweaking4all.com/home-theatre/rename-my-tv-series-v2/

[dakotalee24]

Season 0 aka Specaials is named like S00E01 and so on. I had issues a while ago with the - Special 001 - naming convention. Everything else is in the 1x01 format. And Season 0 does not download metadata either. I have the exact same files on a friends server and his plex server downloads the metadata with no problems.

[BigWheel]

It looks like you have your library set to TMDB ordering which is fine for most things since
99% of the time things match. If you have your files for that show named like TVDB has it then leave the agent as Plex TV Series and only changing the ordering to TVDB (aired) for the show.

I just renamed some files for the fist 5 episdoes and they seem fine with TVDB aired order

[dakotalee24]

Thank you so much! This fixed it! Wow this has been a headache of mine for so long. You sir deserve a raise!