I’ve noticed lately that a number of my videos will not play at all if the video requires transcoding. Direct play works fine. The issue seems to be with any file with a TrueHD track. It simply will not play if transcoding is required. If I select a non-TrueHD track, it will transcode and play properly. I’m using PMS 1.9.2.4285 via the Plex docker on my Unraid NAS. Log attached. Would appreciate the help!
I will need your full logs but I suspect your codecs need updating due to corruption / failed download.
Using the command line, go to the Codecs directory, cd into the most recent directory there (if multiple), get a directory listing ls -la.
You’ll probably find one which is quite a bit shorter (or zero ) length than the others. Delete it. PMS will re-download
@ChuckPA said:
I will need your full logs but I suspect your codecs need updating due to corruption / failed download.Using the command line, go to the
Codecsdirectory,cdinto the most recent directory there (if multiple), get a directory listingls -la.
You’ll probably find one which is quite a bit shorter (or zero ) length than the others. Delete it. PMS will re-download
What are the logs you need? Looking at the file sizes of each codec, none of them really stand out.
If your system is otherwise completely quiet,
- Turn on Verbose logging (settings - Server - General)
- Start playback of one file
- Let it fail playback
- As soon as it fails: Settings - Server - Help - Download Logs
- Disable Verbose Logging
- Attach the ZIP file here with your next post
Actually, I went ahead and nuked the entire codec directory. Files seemed to playing fine now! Thanks you for the help!
