Server Version#:1.43.2.10687
Player Version#:4.159.0
I’m having trouble getting Remote Access to stay active. I’ve been working with ChatGPT to diagnose the issue for close to 8 hours now with no success, and it eventually suggested I come here to ask for help. What it can’t seem to figure out is: Plex.tv still reports connectivity=0.
AI tends to give all kind of solutions… some might be rooted in reality, others not. Especially when its information is based on forum posts where users report some wild trial & error procedures that just didn’t work.
Did you already have a look at the related troubleshooting support article?
There’s also a guide with some more details on how to troubleshoot remote access issues. Personally, I would start confirming that the port forward is working (=visible from outside your home network) and there’s no CGNAT (=public IP seen from outside your home network matches the WAN IP of your router) — both steps can be done with a service like canyouseeme.org
Based on the log snippet it might also be worth to check if Plex is able to properly talk to its online backend (e.g. Plex URLs are resolving properly → DNS, or no content/connections blocked).
HTTP works to the public IP