Plex Remote play just buffers and cannot seem to get a good playback

[weezypenguin]

Hi

So, I am at my wit’s end… I am trying to resolve a buffering issue but getting now where fast.

We have visited family in the UK and my server is in Australia

The server is up to date.

So, I am trying to get any kind of setting that least buffers or even better not at

The server hardware is a good enough spec. Windows platform. I have a gig network connection with a 500 Mb upload speed on the server. They have Nvidia Shield to play the files. So I think we are covered there. Also, they are not using wireless.

It seems to transcode and I can see temp files being created. But even though there seems to be enough the buffering does not seem to match the number of temp files available.

Their network connection is not the greatest. 80 to 90 Mb download. But should be sufficient for at least something.

I even tried the lowest quality setting and that seemed to be still buffering

Any ideas, please?

Also, my home router is setup with port forwarding, etc

Any thoughts, comments, or ideas?

TIA

[VBB]

@weezypenguin

family in the UK and my server is in Australia

That is about as far from each other as can be, so it all comes down to latency. What is their ping to your server? It might just not be doable, since you say that even the lowest setting buffers.

I have a server on Canada’s east coast, and my users are in California and Europe. Ping from either side is in the high 70s to low 80s. That works most of the time without having to adjust quality, at least for the Californians, but the Europeans mostly watch at the lowest quality, unfortunately.