Server Version#: 1.40.0.7998
Player Version#: 10.9.1.5708
When I try to play a TV show on my TV (Sony X90CK), the Plex app crashes and restarts. This happens on two episodes of this show. The same show plays fine on the web app and on my iPhone. No other files crash the TV app. Here are the details of the file that crashes the app:
- Video
- Codec HEVC
- Bitrate 1829 kbps
- Bit Depth 10
- Chroma Location left
- Chroma Subsampling 4:2:0
- Coded Height 1080
- Coded Width 1920
- Color Primaries bt709
- Color Range tv
- Color Space bt709
- Color Trc bt709
- Frame Rate 23.976 fps
- Height 1080
- Level 4.1
- Profile main 10
- Ref Frames 1
- Width 1920
- Display Title 1080p (HEVC Main 10)
- Audio
- Codec AC3
- Channels 2
- Bitrate 192 kbps
- Language Japanese
- Language Tag ja
- Audio Channel Layout stereo
- Sampling Rate 48000 Hz
- Display Title Japanese (AC3 Stereo)
- Extended Display Title Japanese (AC3 Stereo)
- Codec AAC
- Channels 2
- Language English
- Language Tag en
- Audio Channel Layout stereo
- Profile he-aac
- Sampling Rate 48000 Hz
- Display Title English (HE-AAC Stereo)
- Subtitles
- Codec ASS
- Language English
- Language Tag en
- Display Title English (ASS)
- Codec ASS
- Language English
- Language Tag en
- Display Title English (ASS)
I’ve tried reinstalling the app, disabling subtitles, and changing the audio track.
