Plex player crashes and restarts when trying to play some movies on Android TV

Plex Players Streaming Devices
1

Server Version#: 1.40.0.7775
Player Version#: 10.6.0.5141
When playing some movies Plex player crashes and restarts.
Movie info:
Media
Duration 1:26:08
Bitrate 7915 kbps
Width 1920
Height 1080
Aspect Ratio 1.78
Video Resolution 1080p
Container MP4
Video Frame Rate 24p
Web Optimized Yes
Has 64bit Offsets true
Video Profile high
Part
Duration 1:26:08
movie.mp4
Size 4.78 GB
Container MP4
Has 64bit Offsets true
Has Thumbnail 1
Web Optimized Yes
Video Profile high
Codec H264
Bitrate 7403 kbps
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Coded Height 1088
Coded Width 1920
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 1080
Level 4.0
Profile high
Ref Frames 4
Scan Type progressive
Stream Identifier 1
Width 1920
Display Title 1080p (H.264)
Extended Display Title 1080p (H.264)
Codec EAC3
Channels 6
Bitrate 256 kbps
Language Dutch
Language Tag nl
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Stream Identifier 3
Display Title Dutch (EAC3 5.1)
Extended Display Title Dutch (EAC3 5.1)
Codec EAC3
Channels 6
Bitrate 256 kbps
Language English
Language Tag en
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Stream Identifier 4
Display Title English (EAC3 5.1)
Extended Display Title English (EAC3 5.1)
Codec MOV_TEXT
Language Dutch
Language Tag nl
Stream Identifier 5
Display Title Dutch (MOV_TEXT)
Extended Display Title Dutch (MOV_TEXT)

1 Like
2

I’m new to Google TV - TCL 55"

I am having this same issue too. Happens frequently.

3

Would someone be able to provide a sample file to test with? I am unable to reproduce the issue yet. And possibly you Android Logs?

6

Can I send the log file in private?

7

I have the same issue, I have noticed it on firestick 2nd and 3rd gen, how to reproduce:

Direct play, firestick is 100% compatible with the following.

Mkv container
Video H264 profile 4.0 8bit 12-20mb bitrate
Audio aac audio
Tried with both ass and srt subtitles

Making a sample file is useless because the resulting sample video plays fine, I have noticed the issue is more prone to ocurr while playing media over 1gb in size, I can provide links to the original files but as I said earlier a sample file of a few mb wont show the same behaviour.

Same media can play perfectly directly without any transcoding and using hw decoding in the same devices but with different software like vlc for android, jellyfin, kodi, mxplayer, etc.

8

I was able to create a smaple file that can trigger the same behaviour, but it’s 180mb in size, how can I share it with you?

9

Here is the requested Sample file on google drive
video sample

1 Like
10

Thanks I have added the sample file to the issue I filed for the above crashes as well.

11

This is occurring on a Nvidia Shield tube. It just started when I upgraded to 1.40, and only on new files added from Streamfab. Files crash the shield back to Plex home screen or Shield home screen. I’ve removed subtitles with the same result. The files will play if I start them on a roku, and then resume on the Shield.

12

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