Plex says it recorded but doesn't - Version 1.7.6.4058

Hello,
Having an issue with a particular show that says it’s going to record and reports that it did successfully, but alas there are no recordings.

I do have the options set to new and repeat episodes.

However upon further inspection there are no recorded episodes found in the library…Other shows continue to work fine.

I’ve added and remove this scheduled recording several times wit the same results…anyone experienced this?

I’m running:

Windows 10 versions of Plex server 1.7.6.408
SiliconDust Connect v.20161117

Now I get this:

Probably have a deletion policy on library show settings. Take a current show episode, rename to match show you are trying to record and put it in your library. Once Plex picks up the show edit the library settings for the show

Its never recorded an episode…

Tried naming a random video to the Series in question and it still fails to let me record.

Post log for time when show started and would have finished.

which log?

Would need at least the Plex Media Server log files. At this point the log file has probably been overwritten. My logs only have about 8 hours in them.

Having trouble pinpointing the example above, however another show is doing a similar thing. I can’t even add it to my scheduled recordings. I found a log event that corresponds to the time when I tried to add the show and it failed with the same message as above:

_Aug 17, 2017 22:54:17.037 [14692] DEBUG - There were 0 top-level paths for I Love Lucy.
_
Aug 17, 2017 22:53:42.566 [12420] DEBUG - DVR:Subscription: Failed to resolve subscription for ‘guid: com.gracenote.onconnect://show/183959 thumb: https://image.tmdb.org/t/p/w154/qvPk5BDS1tYRyoxerU6bYk5zix6.jpg title: I Love Lucy type: show year: 1951’ to library item

I should add I am now running Version 1.8.1.4139

Can you post the full log and any error message seen in Web UI when trying to schedule.

Log attached.

Event was @ 10:42:36.983

UI error was the same as seen above in the OP

Did you ever update Plex to the current code release? Are you still on 1.7x? I didn’t see it mentioned in this post string that you moved on from 1.7x…

I would try the much improved current version if you have not upgraded yet, and then retest…

I lost some recordings that looked like this - for me, it turned out there was a permission problem on the folder the recordings were meant to be stored in (i.e. the plex application didn’t have write access to the folder).

Not sure if it is the same problem, but it might be worth checking plex can write to x:\shared videos\TV_Adult

Really need the Plex Media Server log not the Plex Media Scanner. Log you submitted does not have anything after 10:41:28.778 so no entries at 10:42:36.983. Normally it is easier to download the zip file containing all log files and submit the zip file.

Ok I’ve followed the directions for completely removing Plex and I’ve reinstalled Plex and the DVR/tuner. Installed Version 1.8.4.4249.

I’m trying to record the following show…all of which (when you dig into the program guide) have airings. This is happening on multiple shows.

I have a similar problem, shows are saved in “.grab” but are never moved to the library when done. Plex shows them as successfully recorded but they do not appear in the library.