Plex Server Crashing Randomly

[brucestephensrx]

For what it is worth, I have been running 1.28.0.5999 since 8/1 with no deadlocks yet. Logs are not useless to diagnose a deadlock, but additional steps are needed to provide the devs with all of the info that they need to see what is going on. Logs are just one piece of the puzzle; you would also need to provide the connections text file and the process dump for Plex Media Server. So if you do experience a deadlock on the latest version, here is the way to get all of the diagnostics that the Plex team needs to see what is going on:

@brucestephensrx

Diagnostics for a deadlock / lockout (Windows)

1. Prepare yourself by finding the server security token string as it will be needed for the connections list request. To find the token string, see this support article Finding an authentication token / X-Plex-Token | Plex Support
2. When the problem occurs (and please wait for sufficient time before capturing diagnostics or restarting eg 10 minutes of requests to the server not getting through) , get the output from a specific browser request on the server. In a browser, go to this url http://localhost:32400/connections?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxx where you put the server token string instead of the xxxxxxxxxxxxxxxx. Copy the displayed output to a text file and save
3. Next is to force a process dump for the Plex Media Server.exe process. We can do this with Windows Task Manager - but on a 64-bit windows and with Plex Media Server.exe being a 32-bit application, you would need to load the 32-bit x86 version of windows task manager. So load this program instead of the default task manager C:\Windows\SysWow64\Taskmgr.exe
4. Using this 32-bit Taskmgr.exe find the Plex Media Server.exe process, select it and right click on it and choose Create Dump
5. Check that the dmp file has been created
6. Restart the server and capture the zipped logs
7. Zip the dmp files and upload to dropbox or similar service
8. Send to the Plex team member named “sa2000” by private message link to the zipped dmp files and send the saved /connections output text files and the zipped logs

Figured I would mention the process again since it is so far up in this thread.