Plex server files missing

Plex Media Server Metadata & Adding Files
1

Server Version#: latest
Player Version#: latest on ultra

okay, so i have a main tv episodes directory. that directory was getting full so instead of moving 6 tbs of data i decided to buy a new drive and just start adding eps to that. in plex server, i added that directory to my older directory under the same library. now my new episodes are available but the old ones are not. they are still visible in that when i use the app, the posters…appear but i cannot play any of the episodes. i believe it is looking at the wrong directory for them because of the new directory added…

seems like a bug to me…

2

Can you add some details please?

Old and new pathnames / directories would be helpful
as well as specifics about what diretory/directories were moved
plus how they were moved.

3

sorry for not making that clear…i have a library tv_episodes. this is my main tv ep directory. it had one drive location /drive_01/tv_ep. i ran out of room on that drive so i added a new drive to the computer and added some new tv episodes to that library, tv_episodes. the new drive location i added was /drive_02/tv_ep_01. so now i can see the tv episodes from both drives in my tv_episodes library but when i go to play a show from drive_01, i cannot play them. they say unavailable. i can play shows from drive_02 though. so i think what is happening is that when i go to play a show from drive 1, it is looking in drive 2 to play that maybe? or can it not handle multiple directories like that?

4

If you can see them in your file manager but Plex cannot – you have a permissions problem.

Check the permissions from the top most directory , down through and to the episode files themselves.

Make certain user plex can read. This usually means 755 for directories and 644 for files.

5

well, it worked just before so i am not sure what changed. i will double check but that shouldnt be an issue since like 2 days before i made the change it worked…

6

new storage location / mount points means new top-level directories. Permissions there ?

remember to check the permissions on the dir before mounting and after mounting

7

okay, so i checked and the permissions were fine. keep in mind, i added a new hard drive to my server so i only added a line to mount it in /etc/fstab. nothing changed elsewhere except the change in plex to add the new directory.

so, after checking, in fact the new files had the weaker permissions, 740 i guess, so i made them both 755 again and still, the new directory’s files are playable while the one that was there before i added the new one, still cannot play. i also attached the logs.
Plex Media Server Logs_2020-09-20_18-57-14.zip (6.3 MB)

…again, nothing changed in the original directory that made up tv episodes but the files no longer play since i added the new directory to the library but the new files in the new directory do play.

8

sorry, my stupid fault. i forgot i renamed the directory to prevent confusion so i updated the file directory in the library and i am certain everything will work fine now.

9

FYI: 740 is stricter , not weaker. the ‘4’ (which is without ‘execute’) means it can’t reach into sub directories. ‘4’ is almost never used on directories.