Server Version#:1.42.1.10060
Player Version#:1.109.0.329-ea562b95
I have been running into an issue where I cannot remotely access my server anymore, it disappears off of the list of servers I have access to on all apps for all users, and does not show up under app.plex.tv.
If I directly access the instance via it’s local ip and port (192.168.1.2:32400) I can see all my content just fine, when I go into Settings → General, it shows “Server Claimed By” with my email address, occasionally it’ll show an exclamation mark on it.
I continue to have zero access to my content outside of the direct server connection until I remove and reclaim the server.
I have already tried ChuckPa/UserCredentialReset several times, but have had no luck, this issue started about a month ago, sometimes it’s a couple of days between disconnects, other days it’s disconnected multiple times in a single day.
I am running Plex on TrueNAS Scale as a Docker container (in k3s as a custom app as I haven’t upgraded my TrueNAS Scale instance yet).
@ChuckPa I messaged in a separate thread, I’ve attached my logs that happened just incase there’s something else that’s going on. But I am going to follow the same instructions on the reclaim and wait bit, also making sure all my files/folders have the correct ownership/permissions.
So I did all of these, however mobile apps suddenly can’t see my server. Web and Desktop connect just fine.
I did find an interesting item in the logs:
Aug 25, 2025 15:49:49.898 [140695033391928] WARN - [CERT] TLS connection from [::ffff:46.51.207.89]:59730 came in with unrecognized plex.direct SNI name ‘136-38-13-108.c9718c5ed9c141af8660e0a5a9ba2dde.plex.direct’; using installed plex.direct cert Aug 25, 2025 15:49:50.018 [140695035501368] DEBUG - CERT: incomplete TLS handshake from [::ffff:64.77.240.104]:63662: sslv3 alert certificate unknown (SSL routines) Aug 25, 2025 15:49:50.131 [140694310239032] DEBUG - Request: [64.77.240.104:63663 (WAN)] GET /media/providers (13 live) #2de0b1 Signed-in Token (Destreyf)
I was able to make my mobile phone connect by going to Advanced → Allow Insecure Connections (Always).
Unfortunately, I am still running into issues, it appears to likely still be related to SSL somehow. I can’t access from web or mobile, but desktop works fine, this is while I am on the same network as the server, but accessing via app.plex.tv.
Fresh logs just downloaded. I do see a bunch of EAE errors which I know is related to an audio codec. Going to double check my max_user_watches just in case.
I bumped that value up to 8,388,608 (it was 1,048,576), however I am still seeing EAE errors even after restarting the plex container, and the whole system.
Just as a confirmation, the system is registering the new value:
Additionally, the mobile app and app.plex.tv are back to “Unavailable” state and I can only access it from the ip address directly, however like before the desktop app has no problem connecting, which is on the same remote network as affected users.
I do see more of those SSL errors, but those actually make sense as I have some other tools connecting to plex via http that might have been getting upgraded to https because of the required flag being set.
And of course right as I said that, it came back on both mobile and web.
I still don’t understand why it continues to be intermittently inaccessible. and the weird part is when this happens it is still accessible from the desktop app, even a fresh install.
Storie, the other one was a temp server that o haven’t shut down.
I have killed the mobile app, and cleared cache, if stays offline. The web also stays down this whole time, but desktop works flawlessly. Same network in the instance this morning.
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