Plex Server Latest (1.13.6.5339-115f087d6-x86_64) not accessible but running!

[J_Plx]

Hi!

I’ve just updated Plex to the latest release on the Plex site (PlexMediaServer-1.13.6.5339-115f087d6-x86_64) and apparently the service is up and running, but for whatever reason it’s not accessible on the network - there appears to be no listening service…

DSM Version: DSM 6.2-23739 Update 2
Server Version#: PlexMediaServer-1.13.6.5339-115f087d6-x86_64

Even more strange, although I’ve started/stopped the service several times, the log file (/volumeX/Plex/Library/Application Support/Plex Media Server/Logs/Plex Media Server.log) has not been modified since the upgrade

Up to the upgrade (which I did because I saw the “new version” message in the web interface), the interface was working fine. After the upgrade, the interface says “running” but connecting to the address http://NAS_HOSTNAME:32400/web gives me an ERR_CONNECTION_REFUSED error in thbe browser.

Checking the listening ports with netstat -l connected via SSH shows that there’s nothing listening on any of the ports listed here.

Troubleshooting I’ve done:

• Firewall is disabled (it was before, no need to change)

• MTU is set to 1500 (it was before, no need to change)

• Start-stop the service

  I’ve started and stopped the service several times, using both synoservice and /var/packages/Plex Media Server/scripts/start-stop-status. I’ve checked that after an “stop” the service is no longer running:

admin@nasjd:~$ ps aux | grep Plex
plex      5750  0.6  0.2 233316 21896 ?        Sl   16:00   0:00 /var/packages/Plex Media Server/target/Plex Media Server
admin+  5867  0.0  0.0  23128   964 pts/2    S+   16:01   0:00 grep --color=auto Plex
admin@nasjd:~$ sudo synoservice --hard-stop "pkgctl-Plex Media Server"
warn: The runkey of service [pkgctl-Plex Media Server] and its dependency services have been set to "No"
admin@nasjd:~$ ps aux | grep Plex
admin+  5965  0.0  0.0  23128   968 pts/2    S+   16:01   0:00 grep --color=auto Plex
admin@nasjd:~$ sudo synoservice --hard-start "pkgctl-Plex Media Server"
admin@nasjd:~$ ps aux | grep Plex
plex      6045 15.0  0.2 233316 21896 ?        Sl   16:02   0:00 /var/packages/Plex Media Server/target/Plex Media Server
admin+  6065  0.0  0.0  23128   964 pts/2    S+   16:02   0:00 grep --color=auto Plex

When running /var/packages/Plex Media Server/scripts/start-stop-status start I get some a message about “” but at the end the service is reported as running:

ash-4.3# ./start-stop-status status
Plex is running
ash-4.3# ./start-stop-status stop
Stopping Plex ...
ash-4.3# ./start-stop-status start
Starting Plex ...
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_dsp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_dsp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_fp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_fp.so.3.07.7)
ash-4.3# ./start-stop-status status
Plex is running

• Re-install as per the instructions on point 7 of the FAQ

  I uninstalled, and deleted the user, but did not delete the Plex share.

I’m thinking that the next “simple” step would be to go back to the version I had running previously (PlexMediaServer-1.13.6.5339-115f087d6-x86_64.spk) that was working fine, but I’d rather know why this is not working?

Happy to provide more info, logs, etc.!

[J_Plx]

I’ve just “downgraded” to 1.13.4.5251 as per the comment I found in this thread:

Plex media server not starting after latest update on Synology

I went to get it for you. Our server is down right now (maintenance) and won’t be available until US Tuesday. If you have any older version 1.12.x and above, you will be fine. In the future, I suggest you keep the two most recent PMS SPK files for occasions such as this where you need to downgrade due to a problem.

But I still have the same issue…
I got a request from DSM to upgrade to “1.13.4.5271” but after I did (via the Package Manager) I still have the same problem

and the service seems to be starting fine:

ash-4.3# ./start-stop-status stop
Stopping Plex ...
ash-4.3# ./start-stop-status start
Starting Plex ...
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_dsp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_dsp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_fp.so.3.07.7)
/var/packages/Plex Media Server/target/Plex Media Server: /lib/libstdc++.so.6: no version information available (required by /var/packages/Plex Media Server/target/libgnsdk_fp.so.3.07.7)
ash-4.3#

And equally strange, the log files are not updated:

-rwx------+ 1 plex users 2.1K Sep  6 12:23 Plex Tuner Service.log
-rwx------+ 1 plex users 2.5M Sep  6 12:23 Plex Media Server.log

(12:23 is when I updated to 1.13.5.5332-21ab172de and later to 1.13.6.5339-115f087d6 this morning).

Thanks!

[ChuckPa]

Make certain IPv6 is turned OFF at the host.
If you have enabled IPv6 support in PMS, manually remove it:

To do so:

1. Install the Synology Text Editor app
2. Navigate to Plex/Library/Application Support/Plex Media Server
3. Stop Plex
4. Right-click Preferences.xml and Open in Text Editor
5. When it opens, remove EnableIPv6=“1” (carefully)
6. Save the file.
7. Start PMS

[J_Plx]

Hi, @ChuckPa

IPv6 was enabled in the NAS, I’ve disabled it on both interfaces (although only one is connected). Stopped and Restarted the service, but the issue still is here:

[ChuckPa]

Next steps

1. Make sure the Syno firewall didn’t get enabled (their updates tend to do that)
2. Manually grab the Logs from the Plex share (drill into it, see Logs, right click, Compress to Logs.zip
3. Attach them and I’ll look

[J_Plx]

(I had to add R/W access to the Plex share for my admin user to be able to get the logs – the default admin user is disabled on my system).

I’ve sent you the logs via a DM

Firewall is disabled:

The “install times” of the different versions as per the CrashLogs folder in case it’s useful:

Regards

[evidales]

I am experiencing the same issue, Plex is running but I am not able to get into the play webgui.

[ChuckPa]

1. Make certain IPv6 is disabled in DSM (the host)
2. Using the Synology Text Editor, With PMS stopped, remove IPv6="1" and save the file.
3. Start PMS

[evidales]

Yes IPv6 is disable.

[ChuckPa]

I need the ZIP file of the Logs directory.

[evidales]

I sent the files DM

[ChuckPa]

@J_Plx

Perform a Soft Reset of PMS

1. Stop PMS
2. In FileStation, Navigate Plex / Library / Application Support / Plex Media Server
3. Rename Preferences.xml to Preferences.xml.old
4. Start PMS
5. Open In-Cognito browser window
6. Open http://ip.addr.of.syno:32400/web in that window
7. Be greeted by Sign-in, Welcome, and ‘Got It’ screens
8. The Wizard will start setting up a new PMS. This is normal & expected
9. Do Not create new library sections. Skip this part
10. Continue through the setup normally
11. Finish to arrive at the dashboard
12. Your library sections will be there waiting for you.