Running Version 1.32.2.7100, I will periodically wake up and find the Plex Server app is closed, or crashed on my MAC. I can’t really see any reason for it, as I’m able to start it back up and it will then continue to work for another random period of time until it occurs again.
Any thoughts? This has only just begun to start happening in the last week, maybe only since updating to this version.
Server Logs attached below
Plex Media Server.log.zip (543.9 KB)
I’ve also been having this same issue since upgrading to 1.32.2.7100. Random segmentation faults with the transcoder. Sometimes it’ll crash five minutes after restarting, sometimes it will go a few days before crashing.
I’m running it on a 2022 Mac Studio (Ventura 13.4, M1 Max, 32GB RAM). Looks like my first crash was on 5/26, and it has crashed 11 times since then.
I tried reinstalling the Plex Server. I haven’t tried clearing anything out of the Application Support folder yet, because I don’t really know what I’m doing in there and don’t want to lose anything valuable.
If anyone else (aside from me and OP) is having this issue, would love to hear if you’ve found anything that might be causing it.
Also, attaching the Server Log:
Plex Media Server.1.log (390.4 KB)
Woke up to it closed again this morning… Latest server log:
Plex Media Server.log.zip (32.8 KB)
two threads mentioned here with the same issue:
I downgraded to earlier versiona and the issue has gone away. not sure how to alert the plex dev team to the issue. but defo a bug with the latest couple versions.
Thanks for the heads up. If mine crashes again, I’ll be doing the same. Did you downgrade down to Version 1.31.1.6733 as well?
Yes I just picked a random older version and it has been bullet proof since.
The same story happened with the last version of PMS. Reverting to 1.31.1.6733 did the trick. Thanks a lot !
Happened with me as well - just re-installed 1.31.1.6733 and we’ll see if it holds.
edit: I forgot to turn off the auto-update during weekly scheduled maintenance and it it updated to the new version again after a week. Shutdowns resumed apace, LOL. Reverted back to an earlier version than 6733 and turned OFF the auto-updates (the Android App I watch from also prompted me to update the server, at least it allowed me the opportunity to skip it) and so far holding solid.
Damn, thats disappointing. Please keep us posted.
Thanks.
Yep, came here to say the same and see if others were having the same problem. I’m on an Intel mini, but like others here, it looks like a segfault in the Plex Transcoder process. Oddly, I have a launchctl watchdog to keep an eye on Plex Media Server, but these crashes aren’t being seen as a “crash” by launchctl, so my server isn’t being kickstarted the way it should be.
Plex Media Server.log:
Jun 22, 2023 01:09:44.347 [0x70000a44e000] WARN - [Req#1461a6/Transcode] Got a transcode session ping without a valid session ID.
Jun 22, 2023 01:09:44.889 [0x700009b18000] WARN - [Req#147773] SLOW QUERY: It took 440.000000 ms to retrieve 30 items.
Jun 22, 2023 01:10:02.080 [0x70000a0b9000] WARN - [Req#14792b/Transcode/9908f0d2-17e8-48b9-9ae7-167e8685e88f-76] Transcode runner appears to have died.
Jun 22, 2023 01:10:02.442 [0x70000a44e000] WARN - [Req#1479a2/Transcode/9908f0d2-17e8-48b9-9ae7-167e8685e88f-76] Transcode runner appears to have died.
Jun 22, 2023 01:10:07.538 [0x70000a0b9000] WARN - [Req#1479ab/Transcode/9908f0d2-17e8-48b9-9ae7-167e8685e88f-76] Transcode runner appears to have died.
Jun 22, 2023 01:13:18.465 [0x70000a0b9000] WARN - [Req#148d10/Transcode/9908f0d2-17e8-48b9-9ae7-167e8685e88f-76] Transcode runner appears to have died.
Jun 22, 2023 01:13:55.928 [0x700009ead000] ERROR - [TranscodeOutputStream] Session appears to have died from under us
Jun 22, 2023 01:13:55.942 [0x700009fb3000] WARN - [Req#149448/Transcode] Got a request to stop a transcode session without a valid session GUID.
Jun 22, 2023 01:13:56.755 [0x70000a44e000] WARN - Range could not be satisfied 308605 - 0 (total size=-1)
Jun 22, 2023 01:27:05.006 [0x70000ab78000] WARN - [Req#1506dc/Transcode] Got a request to stop a transcode session without a valid session GUID.
Jun 22, 2023 01:37:01.557 [0x70000a866000] INFO - It's been 7499 seconds, so we're starting scheduled library update for section 29 (Anime)
…and then a few seconds later, this appears in Console > Crash Reports > Plex Transcoder:
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: Plex Transcoder [60630]
Path: /Applications/Plex Media Server.app/Contents/MacOS/Plex Transcoder
Identifier: Plex Transcoder
Version: ???
Code Type: X86-64 (Native)
Parent Process: Exited process [57522]
User ID: 501
Date/Time: 2023-06-22 01:39:41.5385 -0500
OS Version: macOS 13.4 (22F66)
Report Version: 12
Bridge OS Version: 7.5 (20P5058)
Anonymous UUID: [REDACTED]
Time Awake Since Boot: 1700000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000028
Exception Codes: 0x0000000000000001, 0x0000000000000028
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [60630]
VM Region Info: 0x28 is not in any region. Bytes before following region: 140737488281560
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
shared memory 7ffffffee000-7ffffffef000 [ 4K] r-x/r-x SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libavformat.59.dylib 0x10c985e41 0x10c79b000 + 2010689
...
You appear to have debug logging disabled - please enable Plex Media Server debug logging in General Server Settings / Show Advanced. and restart the server
And on next crash - please provide the server logs zip file and also zip of the plex related ips files found in ~/Library/Logs/DiagnosticReports/
This could be the same issue as the one I investigated here PMS turning off on its own (mac) - #36 by sa2000
I need all the logs - not just the latest
the latest just shows that you restarted the server at Jun 03, 2023 10:14:46 after a crash earlier
After a crash, please use the Plex Web Troubleshooting page to download the server logs
Also please do the following
Use the Finder’s Go menu, select Go To Folder… then enter the following in the dialog box that pops up:
~/Library/Logs/DiagnosticReports/
then copy out and zip any file mentioning plex
thanks
This may be similar issue to the one I investigated here PMS turning off on its own (mac) - #36 by sa2000
I would need to see the ips files that are in ~/Library/Logs/DiagnosticReports/ as well as the zip of all the server logs
@sa2000 Sure thing, here you go:
Plex Transcoder-2023-06-18-214326.ips.txt (25.6 KB)
Plex Transcoder-2023-06-18-204633.ips.txt (25.6 KB)
Plex Media Server Logs_2023-06-23_10-52-30.zip (4.2 MB)
Thank you for getting these diagnostic files
What I can see is that on the 18th June the diagnostic reports show the Plex Media Server process exiting at these times
2023-June-18 21:43:25
2023-June-18 20:46:32
We do not have server logs covering these times
The main logs from the server cover period Jun 22, 2023 14:46:15 to Jun 23, 2023 10:52:29
In case this is due to high memory usage - could you please add memory usage logging by adding this Plex Media Server setting
In a terminal session, enter this command:
defaults write com.plexapp.plexmediaserver LogMemoryUse 1
Then shutdown and restart Plex Media Server for this to take effect
and then on next crash - please get the server logs zip on the restart following the crash plus a zip of the diagnostic files around the time of the crash - from folder
~/Library/Logs/DiagnosticReports/
Thanks
I am having the exact same issue repeatedly on m2 Mac mini.
While I am at work I will get messages that my Plex server is not working. Come home and sure enough, the Plex app is not open. I am not tech savvy with all of these logs, but this is a major issue.
So I was having PMS crash randomly while watching or when I would connect to watch the server would just be gone. Also no error message and not much to go on. After trying several things I resorted to deleting the PMS preferences file and restarted the server. Since doing that it has not run rock solid for a week with no crashing or user disconnects.
First quit PMS then the file you want to trash is ~/Library/YOURUSERNAME/Preferences/com.plexapp.plexmediaserver.plist
This will not effect your library’s or content.
Hope it can help someone.
going to give this a shot. Thanks
@x_solja - did deleting the .plist correct the problem? I’m having the same issue.
