Plex Server Manually Stopping on Synology 7.2

Plex Media Server NAS & Devices
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Server Version#: 1.32.8.7639-7000
Player Version#:

Hello, I’m started encountering a problem where Plex server stops and indicates “Manually Stopped” in the Synology package center. This seems to happen every few days. How can I troubleshoot the root cause? Is there a particular log to check? I’ve used the server for years and have conducted recent upgrades as available. Most recently, today plex recorded a two hours TV show. When I went to watch it an hour later on a local FireStick, the server had stopped.

2 Likes
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Plex server crashed again today at 2:16am. Attached is the crash log. Any ideas?
Plex Crash Uploader.1.log (2.1 KB)
Plex Media Server.2.log (5.8 MB)

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You’ll need to upload the full set of logs.

After Plex stops, restart Plex via Package Center.

Wait 3 minutes for Plex to fully start and log the startup sequence.

Pull the log files (Setting → Troubleshooting) and upload the zip file to the thread.

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Hello, plex crashed again today at approx 7:29am. I restarted it at 8:18am. attached are my logs. Any assistance would be greatly appreciated.
Plex Media Server Logs_2023-12-24_08-21-13.zip (4.1 MB)

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Hello, crashed again. If it helps, here’s another download of logs following the crash at 19:52 today.
Plex Media Server Logs_2023-12-24_20-01-10.zip (4.0 MB)

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Please downgrade (uninstall w/ KEEP option) then install 1.32.8

Keep your logs here please.
We’ll be able to look after the holiday

1 Like
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Hello. Hope everyone had a nice holiday. I downgraded to 1.32.8 using the KEEP option. Today at approx 12:02pm Plex manually stopped again. Here are the most recent logs.

Plex Media Server Logs_2023-12-27_13-41-37.zip (4.1 MB)

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Plex server crashing for me as well, similar to shaywood. Will follow this closely.

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This happened to me on synology nas last night, I can see crash logs uploaded.

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Plex server is crashing on my 2 bay synology
Plex Media Server Logs_2024-01-05_09-22-23.zip (3.7 MB)
nas as well. running 1.32.8.7639-7000. I’m having to restart it every day. Running another server on a pc and its working fine.
enclosed are the most current logs, but it might contain from both servers.

1 Like
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possibly had wrong server, this is from the nas
Plex Media Server Logs_2024-01-05_09-36-01.zip (4.5 MB)

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Curious whether anyone identified a solution? My Plex server continues to manually stop every day or so. Hoping someone can intrepret the problem from my logs.

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Engineering did find the problem.
The fix is in PMS 1.40.0

If you look carefully, you’ll see agents and system bundle didn’t always start.

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Thank you. I believe I was originally running 1.40 beta when the problem started - then downgraded. Do you think the fix will be in the final version of 1.40.0?

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If the problem started with 1.40.0 then I would wait and watch both the build numbers and release announcements.

Definitely stay back until 1.40.0 is known stable and working.

1 Like
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Have the same Issue on 1.32.8.7639, is there any manual fix until the Update is out?
It keeps Crashing every few days.
If it still helps, i can upload the logs.

DS920+ with DSM 7.2.1-69057 Update 3

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I’ve heard nothing, other than wait.

1 Like
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@shaywood

They have been fixing 1.40. They found multiple issues with the beta.

@Abetare

Need your server debug logs zip file - captured 3 minutes after restarting

2 Likes
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Plex Media Server Logs_2024-02-03_13-15-22.zip (5.2 MB)

Logs from 3 minutes after starting plex again.

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@Abetare

Thank you for the logs.

your logs show me it failing in DVR which is a known issue they’re working on.
It also fails in 1.40.0.

I suspect when they fix 1.40.0, you’ll be working again as well.

If you wish, I can offer you 1.32.7 for now.