Plex server not allowing computer to connect to internet

Hello, I apologize for the delay. I am still encountering the issue on my end. I am unable to log in to my plex server since the computer does not have internet access. I keep getting a ‘Plex is not reachable’ error. Is there a different way to get logs?

My ISP is Verizon, however, I do not have remote access enabled. Does this matter?

thank you for your help!