I installed update 1 on my Synology RS815+ this morning and now my Plex server is not accessible from outside. Under server mapping it has a red X next to internet. It worked before Synology update. I updated my Plex server to the latest version and all of the IP information on the server mapping diapered. I have uninstalled the Plex application and reinstalled the previous version and the IP addresses are back but still no access from outside and the red X is next to internet… Is there an comparability issue with Plex and the Synlogy update 1?
What DSM version do you have? There are a number of ‘update 1’ updates out there. The full DSM version ID string is what I’m interested in.
What you’re describing is, most likely, the DSM firewall simply has closed any ports you may have opened. I do not use their firewall (ip-chains) because it often does stupid things such as that. My router’s firewall is more than enough.
Also, it should be noted, if you used their ‘E-Z internet’ setup wizard, it will make a mess of your router and port forwarding config. that all needs to be cleaned up. However, once cleaned up, it’s very easy to setup plex and never worry about it again even through DSM and Plex updates
My current DSM ver is 6.0.2-8451 Update 1. My firewall is a ASA5520 so I have all ports mapped manually. I have never used the DSM firewall.
Server mapping shows access from my public IP to the NAS. I didn’t make any firewall changes. It has worked for months.
May I see the PMS log files? I don’t need the Scanner logs, just “Plex Media Server”.
Before you zip them up (in File Station) please try to cycle it through the Disconnect - Connect.
I think you might be experiencing what I’m currently working with one of the Devs on. There’s an easy way to clear it out but it shouldn’t be happening in the first place and what’s what we’re working on.
Where does PMS store the log files?
All of Plex, include the Log files are in the Plex share. If you have an early installation where the Plex share isn’t visible, you’ll have to SSH into the box to get them.
after you ssh in:
sudo -su root
cd /volume1/Plex/Library/Application Support
ls
you’ll see the Logs directory.
from there, if you ls /volume1 you’ll see and recognize some of your shares which are visible.
The easiest thing to do is:
tar cf /volume1/some-share-you-see/PlexLogs.tar ./Logs
Then go grab the file through File Station
If, later, you’d like to make the share visible, we can do that.
Found them… the user account I was logged in under didn’t have read/write permissions to the folder so it wasn’t visible. How do you want me to get the .zip file to you?
Just use File Station and go into the Plex share. Drill down through Library / Application Support / Plex Media Server… There you will see “Logs”.
Right click on Logs and “Compress”. you can make a regular tar or zip . Attach that as a document here ^^ with your next post
Attached are the log files.
Did the logs show anything?
Why are you still on 9.16.3? Most infrastructure and features require 9.16.6 and above.
I had to reinstall PMS. If I upgrade to the latest release it still doesn’t work. Additionally, it makes all of the IP information disappear on the server mapping.
I just upgraded to the latest release and when I click retry on the remote access page it just spins saying connecting to server. It has been stuck there for 20 min.
responding in another window. one sec pls.
now you and I are close in version and these instructions will make sense. 
I thought you’re seeing what I have. I’m working with one of the devs to fix it. Somehow (even he’s a bit baffled) it thinks it’s online when it’s not and also the reverse. Fortunately, we have a workaround until he gets it.
With PMS stopped.
Edit the Preferences.xml file in /volume1/Plex/Library/Application Support/Plex Media Server
For each of these keys in your Preferences file, remove the Key and it’s value. When done, save the file and start Plex.
Then go into Settings - Server - General and sign the server into your Plex account (it won’t know yet)
Proceed to Settings - Server - Remote Access. Setup your Remote Access configuration. You’ll have one shot at this (without editing the file again)
PublishServerOnPlexOnlineKey=
PlexOnlineToken=
PlexOnlineUsername=
PlexOnlineMail=
LastAutomaticMappedPort=
ManualPortMappingMode=
ManualPortMappingPort=
If you use manual port mapping, be certain to specify it now and that your port forwarding (if manual) is correct.
I performed the tasks. It prompted me to reclaim the server so I did that. Still didn’t work. Attached are the latest logs and 2 screen shots. The Plex.jpeg is a screen shot of what the server does when I attempt to enable remote access. The 2nd pic is What server mapping looks like. The PMS is not picking up my network information after the upgrade to the latest PMS release.
With the previous version of PMS the IP information for the server mapping was present. With the new release the IP information is missing. It is very strange.
Your Synology is the x86?
Yes it is the INTEL Atom C2538. I noticed that when I clicked to download the update it downloaded the x86 version.
