Server Version#: v.1.41.4.9463-630c9f557
Player Version#: All
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
NOTE: I am a beginner and need step by step help.
I have had Plex running on my Qnap TS-453Be for at least six years. Upgrading the plex server software manually from time to time with no issues.
I did an upgrade yesterday to the new version (above) and now Plex does not load my files on any of my players (note Plex players load but only show general content, not my NAS)
I have run http://my NAS IP:32400/web and it says: <response code="503" title="Maintenance" status="Plex Media Server is currently running startup maintenance tasks."/>
It has now been down for almost 18 hours. I have never had this problem before.
I see on the web people talking about deleting folders, or running database repair utilities but I do not understand how to do that. I only see the folder on the NAS drive that I created for my use, not any of the system files.
I am running Windows 10 on my computer to look at the files.
How do I solve this problem?
Thanks in advance
Steve
Were you upgrading from a recent version or was that NAS installation out-of-date?
There’s been a few changes over the last year that involved significant changes to the database – as such, a cumulated upgrade will take some time… depending on the size of your library, even 18 hours are not completely outside of what to expect.
If the post-upgrade server maintenance will not progress / finish, you could take a look at your server logs to see if there’s any critical errors (e.g. a badly corrupted database that’s blocking things) → Plex Media Server.log. The linked support article also lists how you can get to these logs while PMS isn’t accessible.
Tom:
Thanks for the quick response.
I was upgrading from 1.32.6, so I assume I had missed a few upgrades.
As I mentioned I am a beginner as far as doing things on the Qnap NAS device are concerned. Although I am very familiar with Windows computers, I am at a total loss with the Qnap. I can only see the folders that I created (for libraries etc. on the Qnap.
The article says that the log files are in the Plex Media Server data directory but I don’t see any directory with that name. I don’t see any of the PLex system files (or any other system files related to the Qnap device.).
There is a link that says that the Qnap data directory can be accessed by connecting to the Console via SSH. I don’t know what SSH is!
…steve
Remember that if you keep stopping this migration process, you could bork your database.
You can check for database activity with: watch -n .1 "ls -lt --full-time /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Plug-in\ Support/Databases"
Replace the /var/lib/plexmediaserver/Library/Application\ Support/Plex\ Media\ Server/Plug-in\ Support/Databases with wherever your database is stored.
Thanks for the comment:
I am now 41 hours into this.
Unfortunately I don’t understand how to input those commands.
I did some googling and found out that I need putty to run SSH
I did that and it came back with a menu, but no info on how to see the directory structure.
I get a Console Management - Main Menu with several numbered options…
I can Quit the menu but then I get a [~] # prompt and no idea where to go from here.
In youre suggestion, you say to replace database location but how do I find out where it is?
…steve
So sent your command watch -n 1 “ls -lt --full-time /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server” (NOTE -n 1 not -n .1 which fails).
I get a ls: cannot access Server: No such file or directory
error so I am still in the dark.
/Library is a directory, So the program name is wrong??
I don’t know how to list the files in the directory
[quote=“SGHalliday, post:10, topic:907771”]
[/quote]I have a TS-453Be with a TR-004 attached.
Yes, I have many files, video, pictures, audio on the two devices. A properties check says there are over 9000 files on the TS-453 (18TB of 21TB total) and over 170,000 files on the TR-004 (4TB of 20TB total)
I guess that the new version has a major database structure change?
I have no idea if PMS is running. How do I tell?
What is the resource monitor? As I mentioned earlier, I am fairly familiar with PCs but am not a programmer and have no idea about the operating system of the QNAP devices.
I found out I needed Putty when someone said to use SSH (I still don’t really know what that is).
I can hear the disks on the TS-453 being accessed. I don’t see any access on the TR004.
I am happy to follow detailed instructions in the hope I can get my server running and get back to my stuff.
Thanks for your help.
…steve
PS: I will be logging off soon and will be back on tomorrow.
OK got the resource center up. Not seeing much activity at all. Under Plex Media server it says sleeping as it does with almost everything else. CPU usage is 0% against almost everything.
Is there something in particular you want to see?
There is a popup notification that appears talking about indexing multimedia but it goes away very quickly and I cannot find the notice in the Notice Board.
How do I tell if PMS is running?
…steve
The popup refers to the Multimedia console. The popup says it is indexing, but the app says it is complete, though it is only 99% complete on generating thumbnails.
As the NAS device is only used as a file storage place and a plex server, do I need the Multimedia Console running?
…steve
