Server Version#: 1.26.2.5797
Player Version#: plex web (plex.tv)
Strange issue I got since yesterday. PMS shows as working and shows libraries while loading the local (build in) Plex Web. When logging into app.plex.tv it doesn’t show me any of my libraries and also doesn’t show it for the shared users. Unclaimed it earlier today, reclaimed it and still had the same issue until a full restart. Logs doesn’t show much issues so out of ideas.
Would it be possible to examine the full DEBUG logs – captured 3 minutes after restarting PMS ?
Here is a DEBUG log from the server, it happened again. One users reported losing connection, checked app.plex.tv and didn’t show my server. Checked build in Plex web and all fine with 2 users streaming. After restart it started to show up in app.plex.tv again.
Plex Media Server.log (1.9 MB)
Your server’s port forwarding from the internet → Host → Container is not working
Jun 04, 2022 07:44:36.100 [0x7f61551c6b38] DEBUG - [EventSourceClient/pubsub/YOUR.WAN.IP.ADDR:443] PubSub: Got notified of reachability for async identifier 1cd3f524-22d7-4768-832f-f026bb1e2197: 0 for :0 (responded in 43851 ms)
Reachability :0 = Not accessible.
Reachability :1 = Accessible.
Plex is running behind a NGINX proxy (has been for years) and haven’t got issues until a couple of days ago. internal Plex Web is also accessed remotely and accessible when the issue happens.
The proxy explains why it’s reporting port and IP as nothing (zero)
I would spend time with that proxy and start finding out what isn’t talking to local PMS.
When PMS cannot connect outward to Plex.tv, Plex.tv won’t know what libraries are present.
Thanks, what is strange is that it started after I upgraded to the latest stable version. Prior to that version 1.26.1.5798 worked fine in the same config. I’ve rolled back and it seems more stable / issue seems to be gone. I’ll look at the nginx config, it’s from linuxserver SWAG and using that for more than over a year with all previous versions of PMS. Do you know if something was changed in 1.26.2 regarding the myplex reachability check?
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