Plex server offline both Windows and QNAP

Plex Media Server
,
1

Server Version#: Latest
Player Version#: Latest
For the past 4 days, my Plex servers (Windows and QNAP) show offline. Nothing was changed at my end and I have restarted the servers with no luck!

I tried to connect using Windows APP and Android APP and none is working!

Please I need your assistance.

Thank you!

2

Please provide the server logs

3

I have attached the logs. Thanks!

Plex Media Server Logs_2026-04-27_08-48-35.zip (3.5 MB)

4

Looks like you have a double NAT setup, and that will not work

Apr 26, 2026 08:48:18.333 [140120046332728] DEBUG - PublicAddressManager: got WAN IP 192.168.1.66 from router
Apr 26, 2026 08:48:18.333 [140120046332728] WARN - PublicAddressManager: WAN IP is a private IP address

Apr 26, 2026 08:48:23.613 [140120036453176] DEBUG - [EventSourceClient/pubsub/23.239.17.115:443] MyPlex: reachability check - current mapping state: 'Mapped - Publishing'.
Apr 26, 2026 08:48:23.613 [140120036453176] ERROR - [EventSourceClient/pubsub/23.239.17.115:443] MyPlex: mapping failed due to potential double NAT configuration
Apr 26, 2026 08:48:23.613 [140120036453176] DEBUG - [EventSourceClient/pubsub/23.239.17.115:443] MyPlex: mapping state set to 'Mapped - Not Published (Double NAT)'.

See: https://support.plex.tv/articles/200931138-troubleshooting-remote-access/ and look for Double-NAT

5

Thank you! I will check the document!