Plex server on Thecus N5550 show an update is available unable to download

I opened a ticket with Thecus today (ticket # AEI-805-67485). Their response was “Current we have no final date for this update yet, but we will make this ticket and reply to you since schedule confirmed, and thanks for your understanding in advance.”

I suggest everyone on this thread that is interested in getting an update contact them so they know that Thecus owners are interested (increase the priority). Open a ticket via this link (https available but it’s an unsigned certificate):
http://esupport.thecus.com/

I’m also cross-posting the exact text from Plex’s release notes which you can quote to Thecus support:

On the Plex forum release notes post from Feb 6 2019 they say “Thecus Builds for Thecus devices will not be available at this time. Thecus is working on a firmware update that allows the new PMS to run on their devices.”

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